USPS AGT Background
USPS’s mission is to provide the nation with reliable, affordable, universal mail service. Addressing services are pivotal to the success of meeting this mission. In 2021, 4.3% of the total 129 billion mail volume had undeliverable-as-addressed (UAA) issues, which adversely affected mail operations. Providing robust, modern, and reliable tools/services that are easy to use and highly available to help mailers improve the address quality is an important USPS need in combating the UAA challenges. Another factor in delivering successful, reliable, and affordable mail service is the ability to plan, optimize, and dynamically adopt better routing. Geospatial technologies serve as the foundation that provides actionable data to help USPS achieve a high level of optimization.
AGT is in a vital position as the USPS’s authoritative source for all things addressing and geospatial. Team GovCIO is instrumental in supporting AGT’s responsibilities in Delivering for America, a ten-year plan to transform the Postal Service from an organization in financial and operational crisis to one that achieves financial sustainability and service excellence.
USPS AGT Objectives & Scope
GovCIO through the USPS AGT contract provides provide personnel that have the necessary skills and disciplines to perform software, hardware, network, documentation, support, and related services. These functions are divided into 7 service areas:
Application Development
- Responsible for all levels of application development and support with skills in industry standard software engineering practices for analysis, design, code, integration, testing, risk identification and management, software configuration control, and quality metrics, with a rapid-development viewpoint.
Database Management
- Responsible for all levels of support for databases including the design, implementation, operation, scheduling, monitoring, tuning, and maintenance of Oracle database management systems following USPS-defined database administration policies, procedures, and standards. Installation of Oracle and geospatial (GPU) software and patches, scheduled exports, and database backups to ensure recovery, provides support in all phases of software development lifecycle, acts as the gatekeeper for promotion of production database implementations, and provides 24×7 on-call support for database issues.
IT Support
- Responsible for management and support of the local technology architecture, acts as a liaison between local development groups and USPS IT, and provides 24×7 support in each of the following environments:
- Windows
- Hardware support for local servers and development desktops
- User support for USPS ACE (Advanced Computing Environment) desktops and laptops
- UNIX/Linux
- Administrative and hardware support for UNIX servers which includes maintaining O/S environments such as Solaris, Redhat, Linux Enterprise Server, as well as third party software applications, including but not limited to, Coldfusion, GNUCOBOL, Net Backup, WebSphere, Perl, X-Window, MS Windows Interfacing (SAMBA), Veritas VCS, Cloud, and Geospatial.
- Support of production applications on Sun Sparc and HP Intel servers using USPS defined problem reporting and change management tools and procedures
- Network
- Resolve local network issues working through national USPS IT network team
- Perform network and server security scans to identify vulnerabilities and correct issues
- Provide on-site phone support and Interactive Voice Response (IVR) (Contact Center) configuration support
- Mainframe
- Provide support for applications running in a Z/OS environment (utilizing COBOL, IBM/C, JCL, SYNCSORT, PKZIP, IDCAMS, JAVA, ChangeMan, etc.)
- Define and establish schedules for application processes using BMC’s Control-M
- Provide operational support 24x7x365 for coordinating issues with all on-call support groups
- Windows
Program Management
- Provide program management and act as a liaison with USPS Management including ensuring timely hiring of qualified personnel, timely performance of work, establishing and disseminating performance standards, and providing necessary training and guidance in support of performance standards, ensuring contract personnel meet performance and professional standards, providing overall quality assurance guidelines, correcting deficiencies in a timely manner, and ensuring timely submission of deliverables. Program management skillset needed will be determined on a case-by-case basis.
Help Desk
- Functions include professional customer contact for a wide variety of product and service support, as well as an internal interaction related to customer issue resolution. These functions consist of multiple unique help desk support functions with specific expertise required for each. Requires technical knowledge of vendor software, USPS Mailing Requirements, AIS product content and relational qualities to other products, barcode specifications, label specifications and application processing. Customer/Vendor software certification, barcode certification and label certifications are conducted to ensure overall mail quality.
Administrative Support
- Prepare all correspondence, including writing, and editing correspondence, program materials, and publications as appropriate; internal and external telephone call administration; managing visitor’s to the facility and while within the facility; routine office procedures; maintaining recurring internal reports; maintaining office files; managing supply requisitions and supplies; arranging conferences and meetings, and assembling materials for conferences and meetings; ensuring that requests for information or action are relayed to the appropriate staff member; managing the facility manager’s day to day activities, calendar, correspondence, visitors, and telephone calls; and creating graphic images through software for programs and publications. Also includes mail room operations, as well as scheduling of mail delivery across multiple facilities and collection schedules necessary to meet transportation schedules. Oversight of warehouse management, disaster recovery and facilities lease and maintenance management.
Financial Control
- Responsible for all accounting functions, including accounts receivables and accounts payable, financial analysis, periodic reporting of financial information and reconciliation. This activity also includes developing procedures and controls to gather and maintain accurate financial information; coordinating requests for information to and from suppliers; and credit card reconciliation. Inventory management and facility management are additional activities handled within financial control.
Why Work for GovCIO?
GovCIO helps government agencies run faster and easier so they can focus on what’s really important— serving our citizens.
And we’re always looking for fresh and exciting talent.
If you’re ready to grow your career and help transform government IT, then maybe you’re ready to become a Transformer.
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