Business Analyst 3 #3274

Overview

GovCIO is currently hiring for ServiceNow Business Analyst.  This position will be located in Fairfax, VA. and will be a fully remote position.

Responsibilities

• Analyzes EPA's business activity and user profiles to identify service demand and develop forecasts for expected service demand changes and IT resource capacity and availability requirements
• Conducts trend analyses on historical data and capacity planning related to EPA workforce changes
• Identifies opportunities for increased ROI
• Responsible for gathering business and user requirements from stakeholders, and translating these requirements into stories to develop and deliver the required platform functionality
• Maintains working relationship and communication with project managers
• Interacts with Scrum Team, Designers, and Developers.
• Has full understanding of the agile approach and the managing/building/grooming/prioritization of the Product backlog
• Ensures stakeholders are represented during planning, development, and release processes
• Monitor, Respond, and Resolve tickets in the ServiceNow Support queue, within defined SLA
• Support other EPA ESSET teams as needed based on subject matter expertise
• Ability to facilitate requirements gathering discussions at senior levels across the government customer

Qualifications

• High School 6-9 years (or commensurate experience)
• Ability to facilitate requirements gathering discussions at senior levels across the government customer
• Strong product knowledge of the ServiceNow platform, and ability to envision and communicate the Product’s potential and value to the customer
• Clearance Required: Ability to obtain/maintain Public Trust Suitability clearance

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Pay range: $81,850 - $130,950 Annually