Computer Technician 1 #4121


  • US-TX-Randolph Air Force Base
  • Information Technology
  • Secret
  • Hybrid schedule
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GovCIO is currently hiring for a service desk technician to provide Tier 1 technical support to users of the Air Force Air Education and Training Command's (AETC) MyLearning system. This position will be located in San Antonio, TX and will be a hybrid remote position.


Responsible for general maintenance of computers and computer equipment and for the resolving identified technical problems. Installs and tests new software. Ensures anti-virus software is installed, properly configured, regularly updated and working properly on all PC and server stations. Plans, schedules and coordinates new operating systems releases, engineering changes, and preventative maintenance changes. Assists in developing specifications and recommends computer related purchases to management.

  • Organizes and prioritizes requests for service and on an as-needed basis and works with vendor to resolve hardware and software problems.
  • Coordinates work orders for the installation of new equipment and recycles old equipment.
  • Ensures all necessary software and data is migrated and network connectivity is established.
  • Troubleshoots and repairs hardware issues, including computers and network servers.
  • Sets up and maintains backup systems for in-office desktop computers and file servers.
  • Diagnoses and returns failed hardware, working with vendors as necessary on RMAs and fixes.


High School with 0 - 3 years (or commensurate experience)

Required Skills and Experience

  • Clearance Required: Secret
  • Experience with MyLearning system required
  • Security+ certification required
  • Computer experience sufficient to be able to troubleshoot and guide users to resolve issues

Preferred Skills and Experience

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.


Posted Pay Range


The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Pay range: $55,000 - $58,500 Annually

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