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Computer Technician 2 #3514

Careers

  • US-DC-Washington
  • Information Technology
  • Suitability/Public Trust
  • On-site only
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Overview

GovCIO is currently hiring for a Hardware Asset Management Technician to work in a distribution center at a customer site and manage IT hardware assets throughout their lifecycle. Typical duties include receiving, processing and unpacking goods, signing for packages, preparing computer kits for distribution, updating inventory records, completing weekly physical stock inventories, and reporting on and basic troubleshooting of defective goods. This position is located in Washington, DC and is a fully on-site position.

Responsibilities

Responsible for all aspects of hardware asset management throughout the lifecycles of approximately 18,000 laptop and desktop computers, peripherals, network printers and mobile devices.

 

  • Utilizes asset management tools such as bar code scanners to perform full weekly stock inventories
  • Provides outstanding customer service by maintaining attention to detail, completing assigned work on time, and maintaining an efficient and effective work environment
  • Assists Desktop Support Technicians with deploying assets to end-users
  • Reviews and completes Incident and Service Request tickets in ServiceNow within documented service levels
  • Finalizes all outgoing shipments, validating shipping labels and contents are complete and match the packing slip prior to package sealing
  • Receives equipment from Desktop Support Technicians and/or UPS delivery and processes inventory and ServiceNow records within 2 hours of receipt
  • Regularly reviews, validates, and updates records in the organization’s proprietary billing and inventory system
  • Maintains the professional appearance of the Asset area by organizing equipment and ensuring the area is free of all debris
  • Provides technology refresh support
  • Assists in developing and documenting improvements to current processes, creating/updating KAs and SOPs
  • Possesses excellent verbal and written communication skills
  • Performs other related duties as assigned to ensure the efficient and effective functioning of the Hardware Asset Management team

Qualifications

High School with 3 - 6 years (or commensurate experience)

Required Skills and Experience

  • Strong interpersonal skills required
  • Must be comfortable in a fast-paced, dynamic environment, and be able to handle multiple tasks simultaneously
  • Must be able to work independently and be self-motivated
  • Must demonstrate strong oral and written communication skills, excellent customer service skills, and be able to handle pressure and changing priorities. Ability to communicate orally with customers, vendors, management, and coworkers is crucial.
  • Some moderately heavy lifting (computers, monitors, printers, etc.) is required
  • Must be amenable to shift changes dictated by program and customer requirements (supported hours are 6:00am-6:00pm; no overtime)
  • Minimum 3 years of experience in a professional office environment with demonstrable excellence in customer service
  • General computer hardware, Windows 11 and Microsoft 365 knowledge required


Preferred Skills and Experience

  • Dell hardware (laptop, desktop, tablet, 2-in-1) and Apple iPhone experience a plus
  • Clearance Required: Public Trust

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

 

Posted Pay Range

 

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Pay range: $40,850 - $62,000 Annually

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