Computer Support Technician #3847


  • US-TX-Randolph AFB
  • Information Technology
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Company Overview

GovCIO is a team of transformers–people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation that improves governmental operations each day.

But we can’t do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We’re changing the face of I.T. – from our diverse staff to the end-products we develop. And we’re excited to expand our team. Are you ready to be a transformer?


Responsible for general maintenance of computers and computer equipment and for the resolving identified technical problems. Installs and tests new software. Ensures anti-virus software is installed, properly configured, regularly updated and working properly on all PC and server stations. Plans, schedules and coordinates new operating systems releases, engineering changes, and preventative maintenance changes. Assists in developing specifications and recommends computer related purchases to management.

1. Organizes and prioritizes requests for service and on an as-needed basis and works with vendor to resolve hardware and software problems.
2. Coordinates work orders for the installation of new equipment and recycles old equipment. Ensures all necessary software and data is migrated and network connectivity is established.
3. Troubleshoots and repairs hardware issues, including computers and network servers.
4. Sets up and maintains backup systems for in-office desktop computers and file servers.
5. Diagnoses and returns failed hardware, working with vendors as necessary on RMAs and fixes.


Associate’s with 0 – 2 years (or commensurate experience)

Required Skills and Experience


    Possess a minimum of two (2) years’ experience with Information Technology in a technical service role, such as Help Desk, Service Desk, or Desktop Support

    Possess an active Secret clearance

    Possess a 8570 IAT Level II Certification IAW 8570.01-M, Information Assurance Workforce Improvement Program, such as CompTIA Security+ CE

    Experience using Microsoft Windows 7/8/10 and Microsoft Office software

    Knowledge of Local Area Network (LAN) infrastructure and server hardware/tools

    Experience with managing and configuring operating systems and software programs

    Experience with mobile device support, including laptops, tablets, Personal Digital Assistant, and cellular phones

    Experience in evaluating potential information assurance security risks and taking corrective actions

    Knowledgeable in Video Telephone Conference projection systems (VTC) and associated sub-systems software, to include ensuring VTC equipment is operational and available for utilization

    Experience interfacing with external agencies (such as, the Air Force Enterprise Service Desk) to resolve technical issues impacting users

    Demonstrate excellent customer service skills




Preferred Skills and Experience


    Minimum of three (3) years of experience working with DoD asset management under AFMAN17-1203 in order to perform Information Technology Equipment Custodian (ITEC) duties

COVID Policy: New employees will be required to adhere to the Company’s and its clients’ COVID-19 safety procedures. In the event that the COVID-19 vaccination mandate for Federal Contractors is enforced, you must become fully vaccinated or request and be approved for an exemption. Employees working onsite at a client location must comply with our client’s COVID-19 requirements.

GovCIO is a team of professionals who want to make a difference. And that can only happen with a diverse, happy, and cared-for team. So, we prioritize your well-being, equity for all and look for ways to make work a better place for each of us every day.

We are an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, ethnicity, religious affiliation, gender, gender identity or expression, sexual orientation, national origin, or disability status. EOE AA M/ F/Vet/Disabled

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