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Customer Service Lead #4238

Careers

  • US-VA-Sterling
  • Information Technology
  • Secret
  • Hybrid schedule
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Overview

GovCIO is currently hiring for a Customer Service Lead. 

Responsibilities

  • User Operations Manager (SME)
  • Leads all aspects of user support operations for the Bluestone contract, including service desk, field support, end user training, and ancillary support to the DEA in a manner that supports the transition to an enterprise-level agile at scale operating environment
  • Serves as manager of the Service Desk Manager and CSA Operations Manager
  • Ensures high levels of customer satisfaction

Qualifications

  • Bachelor's with 8+ years of IT customer service experience (or commensurate experience)
  • Clearance Required: Active Secret or Top Secret clearance required

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

 

Posted Pay Range

 

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Pay range: $108,310 - $155,000 Annually

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