Customer Support Administrator #4013

Careers

  • US-CA-San Diego
  • Information Technology
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Company Overview

GovCIO is a team of transformers–people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation that improves governmental operations each day.

But we can’t do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We’re changing the face of I.T. – from our diverse staff to the end-products we develop. And we’re excited to expand our team. Are you ready to be a transformer?

Responsibilities

Provide outstanding support to DEA users. Deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance. Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentations. Install software patches, updates, and upgrades, including remote server and workstation administrations. Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems, and monitor network traffic and optimize network performance. Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves. Create, update, and track service call requests, and stage and take down end user workstations and associated equipment.

1. Confers with staff, users, and management to establish requirements for new systems or modifications.
2. Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
3. Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location.
4. Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities.
5. Develops training materials and procedures, and/or trains users in the proper use of hardware and software.


Qualifications

Bachelors with 5 – 8 years (or commensurate experience)
DEA Suitability

COVID Policy: New employees will be required to adhere to the Company’s and its clients’ COVID-19 safety procedures. In the event that the COVID-19 vaccination mandate for Federal Contractors is enforced, you must become fully vaccinated or request and be approved for an exemption. Employees working onsite at a client location must comply with our client’s COVID-19 requirements.

GovCIO is a team of professionals who want to make a difference. And that can only happen with a diverse, happy, and cared-for team. So, we prioritize your well-being, equity for all and look for ways to make work a better place for each of us every day.

We are an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, ethnicity, religious affiliation, gender, gender identity or expression, sexual orientation, national origin, or disability status. EOE AA M/ F/Vet/Disabled

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