fbpx

Customer Support Specialist III #4435

Careers

  • US-TN-Memphis-225 N Humphreys Blvd
  • Information Technology
Apply Now

Company Overview

GovCIO is a team of transformers–people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation that improves governmental operations each day.

But we can’t do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We’re changing the face of I.T. – from our diverse staff to the end-products we develop. And we’re excited to expand our team. Are you ready to be a transformer?

 

Responsibilities

  • Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction
  • Responsible for researching and resolving complaints to ensure customer retention and satisfaction
  • High degree of proficiency in computer skills required
  • Interpersonal and professional oral and written communication skills required
  • Relies on experience and judgment to plan and accomplish goals
  • Performs a variety of complicated tasks
  • Typically reports to a supervisor or manager with limited supervision
  • A wide degree of creativity and latitude is expected
  • May direct work of lower level employees

Qualifications

 

  • Requires a high school diploma or equivalent and at least 4-5 years of experience in the field or in a related area
  • An associate’s degree or 2 years of experience in lieu of a degree.
  • 5 years of experience in the field or in a related area
  • Familiar with a variety of the field’s concepts, practices, and procedures

 

USPS AGT

COVID Policy: New employees will be required to adhere to the Company’s and its clients’ COVID-19 safety procedures. In the event that the COVID-19 vaccination mandate for Federal Contractors is enforced, you must become fully vaccinated or request and be approved for an exemption. Employees working onsite at a client location must comply with our client’s COVID-19 requirements.

GovCIO is a team of professionals who want to make a difference. And that can only happen with a diverse, happy, and cared-for team. So, we prioritize your well-being, equity for all and look for ways to make work a better place for each of us every day.

We are an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, ethnicity, religious affiliation, gender, gender identity or expression, sexual orientation, national origin, or disability status. EOE AA M/ F/Vet/Disabled

Apply Now

Not The Right Fit?

Is this not the job you’re looking for? That’s ok! We’ve got plenty of other opportunities for you to peruse. Search all of our open positions by your area of interest or location.

View All Jobs