Desktop Support Specialist (SME) #2699

Careers

  • Washington, D.C., DC
  • Information Technology
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Company Overview

 

GovCIO is a team of transformers—people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation that improves governmental operations each day.

 

But we can’t do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We’re changing the face of I.T. – from our diverse staff to the end-products we develop. And we’re excited to expand our team. Are you ready to be a transformer?

 

Responsibilities

 

Desktop Support Specialist (SME). Provides expert-level deskside and dispatch support services at required EPA locations. Coordinates with the EISD for incident management, request fulfillment and provisioning, IMACs, and break/fix management. Serves as an expert in troubleshooting, diagnosing, and resolving complex end-user device incidents and problems, through both deskside support services and by serving on the Walk-Up Service Desk, where appropriate. Provides expert-level, Tier 2 AV/VTC support. Tracks the status of all incidents and requests in ServiceNow. Supports the execution of technology refresh plans. Program: EPA ESSET

 

Qualifications

 

High School 6-9 years (or commensurate experience)

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