Desktop Support Technician I #3586

Careers

  • US-VA-Alexandria
  • Information Technology
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Daily duties include, but are not limited to:

– Opens/Tracks/Closes service desk tickets using the Remedy ITSM

– Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems.

– Studies and resolves computer software and hardware problems of users.

– Acts as a contact for users having problems using computer software, hardware, and operating systems.

– Determines whether problem is caused by hardware, software, or system.

– Answers questions, applying knowledge of computer software, hardware, systems, and procedures.

 

The position requires:

High School with 3 – 6 years (or commensurate experience)

– 3+ years of  related experience providing IT hardware and software deployment, troubleshooting, and problem resolution support to end users

-HS Diploma or GED

-TS/SCI Clearance

-IAT Level II Certification

– Experience using Remedy ITSM

– Possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment.

– Must have strong customer service skills and be able to multitask between hardware and software solutions.

– Strong skills with imaging machines and troubleshooting during the image process are a plus.

– Customer service and communication skills.

– Ability to troubleshoot Microsoft Windows.

– General knowledge of Smart cards/PIV cards.

– Experience with Office, VPN, Active Directory, and Thin Client.

– Ability to work independently and yet be effective within a team setting.

– Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment.

– Excellent skills in Microsoft Word, Excel, and other Office applications.

– Ability to provide technical assistance and support over the phone with good phone skills and a professional demeanor.

– Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it.

 

*pending contract award

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COVID Policy: New employees will be required to adhere to the Company’s and its clients’ COVID-19 safety procedures. In the event that the COVID-19 vaccination mandate for Federal Contractors is enforced, you must become fully vaccinated or request and be approved for an exemption. Employees working onsite at a client location must comply with our client’s COVID-19 requirements.

GovCIO is a team of professionals who want to make a difference. And that can only happen with a diverse, happy, and cared-for team. So, we prioritize your well-being, equity for all and look for ways to make work a better place for each of us every day.

We are an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, ethnicity, religious affiliation, gender, gender identity or expression, sexual orientation, national origin, or disability status. EOE AA M/ F/Vet/Disabled

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