Enterprise Desktop Manager (Senior) #2706

Company Overview

GovCIO is a team of transformers—people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation that improves governmental operations each day.

But we can’t do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We’re changing the face of I.T. – from our diverse staff to the end-products we develop. And we’re excited to expand our team. Are you ready to be a transformer?

Responsibilities

Enterprise Desktop Manager (Senior). Leads the delivery of deskside services and desktop engineering services. Oversees desktop technicians, premier support analysts, assistive technology technicians, and VDI administrators to ensure high end-user satisfaction with end-user computing devices, phones, and video conferencing equipment. Ensures responsive and effective troubleshooting and resolution of desktop-related incidents and problems, coordinating with escalated support teams as necessary. Ensures effective delivery of deskside services across all required EPA locations. Reviews and oversees the implementation of technology refresh plans, ensuring end-user devices are refreshed in accordance with EPA’s plans in a manner that minimizes disruption to end-users. Oversees the creation of high-quality desktop images and effective patching and updating of Windows OS and application SW. Program: EPA ESSET

Qualifications

High School 9+ years (or commensurate experience)