Exchange Administrator #2653

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  • Washington, D.C., DC
  • Information Technology
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GovCIO is a team of transformers–people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation that improves governmental operations each day.

But we can’t do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We’re changing the face of I.T. – from our diverse staff to the end-products we develop. And we’re excited to expand our team. Are you ready to be a transformer?

 

Job Overview

 

Are you a driven, hardworking Exchange Administrator that likes solving problems? Can you work with end-users in a fast-paced environment, lead a team of highly skilled  professionals, and develop/foster strong business relationships? 

GovernmentCIO is seeking an Exchange Administrator who is well-versed in MS Exchange with a focus on customer service. The environment is dynamic and client needs are often evolving; flexibility is important for success. 

 

Responsibilities

 

· 3+ years of recent experience as a Microsoft Exchange administrator (minimum versions: Exchange 2013, Exchange Online). Exchange/Office infrastructure, provide operational support, account administration, and management, and deliver training. In addition, the support shall require interface with multiple inter/intra-departmental entities in a day-to-day ongoing operational environment.

· Interface with multiple inter/intra-departmental entities in a day-to-day ongoing operational environment.

· Analyze customer requirements and provide product recommendations on new software requests for interaction with Outlook/Exchange.

· Support the implementation of MS Office product upgrades and new products to include testing and evaluation, input into decisions regarding timing of the deployments to minimize impact, and resolution of issues during deployment.

· Provide proactive system management by monitoring the Exchange environment and making recommendations for threshold changes. Work with the DevSecOps Engineering and VACO Desktop Teams on desktop application upgrades for MS Office

· Participate in VA Exchange and Messaging Core Management Team biweekly meetings.

· Monitor response time and availability using available MS Exchange tools.

· Provide guidance during briefings for various VA user groups highlighting new implementations (approximately once a month).

· If problems arise in the VACO Exchange environment, communicate the issues to the VA National Exchange Messaging Team.

· Prepare MS Exchange/Office Documentation, including quick references and training materials for end-users based on system upgrades, as trends change as needed. Historically, this documentation has been prepared once per month.

· Provide a weekly report via e-mail, to the ITS OAS team of resolutions found while troubleshooting newly seen MS Office/Exchange problems, if any, for future use by the team. The report shall include the cause of the problems and the corrective actions that were necessary to correct the problems

· Perform Active Directory (AD) account administration including creation, modification, transferring, and deletion of AD accounts, as well as creation/modification/deletion of Exchange mailboxes. The number and types of tasks completed shall be documented in the weekly report.

· Create/modify/delete distribution groups and shared mailboxes. The number and types of tasks completed shall be documented in the weekly report.

 

Qualifications

 

Required Skills and Experience

 

· 3+ years of hands-on support of Exchange Admin experience is a must.

· Solid understanding of Microsoft Exchange 2007, 2010, 2013, Exchange Online

· Excellent problem-solving and decision-making skills.

· Experience with Active Directory

· Ability to work independently and as part of a team.

· Strong verbal and written communication and interpersonal skills.

· Ability to document support issues and update clients in a detailed fashion.

· Good interpersonal skills; effective team player

· Ability to prioritize work load and consistently meet deadlines

· Strong organizational skills; attention to detail

 

 

Preferred Skills and Experience

 

· Experience using ServiceNow is a plus

 

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COVID Policy: New employees will be required to adhere to the Company’s and its clients’ COVID-19 safety procedures. In the event that the COVID-19 vaccination mandate for Federal Contractors is enforced, you must become fully vaccinated or request and be approved for an exemption. Employees working onsite at a client location must comply with our client’s COVID-19 requirements.

GovCIO is a team of professionals who want to make a difference. And that can only happen with a diverse, happy, and cared-for team. So, we prioritize your well-being, equity for all and look for ways to make work a better place for each of us every day.

We are an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, ethnicity, religious affiliation, gender, gender identity or expression, sexual orientation, national origin, or disability status.

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