Help Desk Technician #3081


  • Washington, D.C., DC
  • Information Technology
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GovCIO is a team of transformers–people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation that improves governmental operations each day.

But we can’t do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We’re changing the face of I.T. – from our diverse staff to the end-products we develop. And we’re excited to expand our team. Are you ready to be a transformer?


Job Overview


GovernmentCIO is currently looking for a Telecommunications Engineer to join our growing team supporting Federal clients. The successful candidate will support the Department of Veterans Affairs Central Office (VACO) End User Operations (EUO) IT Services and Support (ITSS) by providing IT Tier 1 and Tier 2 Voice Over Internet Protocol (VoIP) and Telecommunications IT Support Services to approximately 10,000 VACO Campus employees located throughout approximately 18 sites within the National Capital Region (NCR).




The Telecommunications Engineer will be responsible for supporting the following: 


  • Cisco Telephony
  • Cisco Call Manager
  • Cisco IP Communicator, which is a VoIP softphone
  • VoIP Telephones
  • Analog Telephones
  • Secure Line Telephones
  • Telephone Headsets and accessories
  • LAN Cabling
  • Telephony Cabling and 110&66 Punch Down Blocks
  • Telecommunication circuits in demark and communication closets
  • Biscom Fax Server
  • ServiceNow – Enterprise Service Desk




The Telecommunications Engineer is comfortable in a lean environment with a growing and evolving team. 


Required Skills and Experience


  • Bachelor’s Degree or equivalent experience.
  • US Citizenship or Green Card is required.
  • 2-4 years of experience with telecommunications.
  • Possessing or able to pass a Tier 2 Moderate Risk security background check.


Preferred Skills and Experience 


  • Analytical and problem-solving skills 
  • Experience working with a team




COVID Policy: New employees will be required to adhere to the Company’s and its clients’ COVID-19 safety procedures. In the event that the COVID-19 vaccination mandate for Federal Contractors is enforced, you must become fully vaccinated or request and be approved for an exemption. Employees working onsite at a client location must comply with our client’s COVID-19 requirements.

GovCIO is a team of professionals who want to make a difference. And that can only happen with a diverse, happy, and cared-for team. So, we prioritize your well-being, equity for all and look for ways to make work a better place for each of us every day.

We are an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, ethnicity, religious affiliation, gender, gender identity or expression, sexual orientation, national origin, or disability status.

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