Hybrid Remote Senior Help Desk Analyst #4211

Careers

  • US-DC-Washington
  • Information Technology
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Company Overview

GovCIO is a team of transformers–people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation governmental operations that improve the citizen experience every day.

But we can’t do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We’re changing the face of I.T. – from our diverse staff to the end-products we develop. And we’re excited to expand our team. Are you ready to be a transformer?

Responsibilities

Establishes and maintains smooth operation of computer systems (to include operating systems, software and hardware) in networked or stand-alone configurations, maintains system integrity, and upgrades systems and/or servers as required. May create and document new methods supporting network/system operations and implement changes to procedures. Consults with support teams, help desks, customers and other technical staff in the resolution of problems, coordinates and performs operation and/or maintenance activities for networks/servers, identifies recurring problems and recommends steps to reduce the severity or frequency of problems. May assist with planning for the transition of development and/or production environments to new technologies, utilize system software to monitor the performance of system files, manage system data to maintain performance efficiencies and/or study system requirements to determine proper server installation methods and procedures.

 
1. Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
2. Plan, coordinate, and implement network/system security measures in order to protect data, software, and hardware.
3. Provides regular monitoring and analysis regarding short and long-range planning for in-house systems.
4. Prepares or ensures that appropriate documentation exists, including operational instructions.

Qualifications

High School with 6 – 9 years (or commensurate experience)

Required Skills and Experience:

  • TS/SCI clearance

  • Security+ certification
  • Respond to user support requests and outage reports
  • Run daily operations checks for all DSoS instances on SIPR & JWICS (49 total)
  • Log service requests in Jira, triage requests and escalate to Tier 2 at DCSA, DISA or NGA as needed
  • Maintain a distribution list of current end-users and communicate system outages and maintenance schedules
  • Run SQL scripts for common requests (clear inbox, user role changes, etc) 
  • Manage knowledge repositories and update external web page (IntelShare) 
  • Process end-user account requests (create, archive, update)
  • Maintain logs and refer new users and new user roles to identified Trainers 
  • Provide weekly help desk metrics 
  • Update SOPs and end-user guides on new functionality releases, and work with the development team to document new business processes

COVID Policy: New employees will be required to adhere to the Company’s and its clients’ COVID-19 safety procedures. In the event that the COVID-19 vaccination mandate for Federal Contractors is enforced, you must become fully vaccinated or request and be approved for an exemption. Employees working onsite at a client location must comply with our client’s COVID-19 requirements.

GovCIO is a team of professionals who want to make a difference. And that can only happen with a diverse, happy, and cared-for team. So, we prioritize your well-being, equity for all and look for ways to make work a better place for each of us every day.

We are an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, ethnicity, religious affiliation, gender, gender identity or expression, sexual orientation, national origin, or disability status. EOE AA M/ F/Vet/Disabled

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