Incident Manager (Project Coordinator) #3074


  • Information Technology
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Company Overview

GovCIO is a team of transformers–people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation governmental operations that improve the citizen experience every day.

But we can’t do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We’re changing the face of I.T. – from our diverse staff to the end-products we develop. And we’re excited to expand our team. Are you ready to be a transformer?


Support software development project working with interdisciplinary teams

Acts as a direct escalation point for Incidents from the Incident Management Support Team

Undertake all communications related to management of Incidents and resolving conflicts

Identifying and documenting key risks/process issues or concerns observed during the management of the Incident for handover to Problem management

Interfaces with key stakeholders in a highly pressurized environment, with the ability to engage professionals across a range of backgrounds and levels of seniority


High School with 6 – 9 years (or commensurate experience)

Required Skills and Experience


Must have a valid DoD Secret security clearance

Exceptional communications – spoken, written, active listening, and general body language

Outstanding critical thinking abilities

Experience with project management software, i.e., Jira and Confluence

Excellent analytical skills are required

Experience leading teams to support meeting a contractual service level agreement

Experience with Problem Management

Curious, polite, professional, and engaging interpersonal skills

Preferred Skills and Experience

2 or more years performing Incident Management duties

COVID Policy: New employees will be required to adhere to the Company’s and its clients’ COVID-19 safety procedures. In the event that the COVID-19 vaccination mandate for Federal Contractors is enforced, you must become fully vaccinated or request and be approved for an exemption. Employees working onsite at a client location must comply with our client’s COVID-19 requirements.

GovCIO is a team of professionals who want to make a difference. And that can only happen with a diverse, happy, and cared-for team. So, we prioritize your well-being, equity for all and look for ways to make work a better place for each of us every day.

We are an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, ethnicity, religious affiliation, gender, gender identity or expression, sexual orientation, national origin, or disability status.

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