IT Service Desk Specialist #2890


  • Randolph AFB, TX
  • Information Technology
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Company Overview

GovCIO is a team of transformers–people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation governmental operations that improve the citizen experience every day.

But we can’t do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We’re changing the face of I.T. – from our diverse staff to the end-products we develop. And we’re excited to expand our team. Are you ready to be a transformer?

Responsible for general maintenance of computers and computer equipment and for the resolving identified technical problems. Installs and tests new software. Ensures anti-virus software is installed, properly configured, regularly updated and working properly on all PC and server stations. Plans, schedules and coordinates new operating systems releases, engineering changes, and preventative maintenance changes. Assists in developing specifications and recommends computer related purchases to management.

1.Organizes and prioritizes requests for service and on an as-needed basis and works with vendor toresolve hardware and software problems.
2.Coordinates work orders for the installation of new equipment and recycles old equipment.
3.Ensures all necessary software and data is migrated and network connectivity is established.
4.Troubleshoots and repairs hardware issues, including computers and network servers.
5.Sets up and maintains backup systems for in-office desktop computers and file servers.
6.Diagnoses and returns failed hardware, working with vendors as necessary on RMAs and fixes.
Provide Tier-1 service desk support to end users utilizing Air Education Training Command (AETC) Automated supported learning systems and resolve
those users’ issues. Supports the AETC Automated Information System (AIS) Service Desk (AASD) to manage complex service desk calls originating from users of the current training environment and learning management system.
Provide customer service through assessing trouble calls, emails and ticketing system to include maintaining problem resolution at the lowest level. Redirect unresolved issues by utilizing the current Air Force (AF) ticketing system and report on the status of tickets until problems have been resolved.


High School with 6 – 9 years (or commensurate experience)

Required Skills and Experience

  • Work experience with MyLearning software
  • Experience supporting the Air Education Training Command (AETC)
  • Secret clearance required
Preferred Skills and Experience

COVID Policy: New employees will be required to adhere to the Company’s and its clients’ COVID-19 safety procedures. In the event that the COVID-19 vaccination mandate for Federal Contractors is enforced, you must become fully vaccinated or request and be approved for an exemption. Employees working onsite at a client location must comply with our client’s COVID-19 requirements.

GovCIO is a team of professionals who want to make a difference. And that can only happen with a diverse, happy, and cared-for team. So, we prioritize your well-being, equity for all and look for ways to make work a better place for each of us every day.

We are an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, ethnicity, religious affiliation, gender, gender identity or expression, sexual orientation, national origin, or disability status.

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