IT Service Technician 2 #2103

Careers

  • Memphis, TN
  • Information Technology
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GovCIO is a team of transformers—people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation governmental operations that improve the citizen experience every day.

But we can’t do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We’re changing the face of I.T. – from our diverse staff to the end-products we develop. And we’re excited to expand our team. Are you ready to be a transformer?

Responsibilities

Deskside Support which includes:

  • Provide on-site support for deployment and security remediation functions
  • Gather analyze, and report end-user support trends
  • Provide desktop, application and network application incident resolution
  • Manage user installation and relocations requests
  • Asset Inventory Support
  • Assist with physical inventory as needed.
  • Assist in receiving and receipting property
  • Transfer of property to other organizations
  • Process computer equipment for excess and disposition
    • Disposal Preparation Support
  • Ensure disposal policies and procedures are employed
  • Ensure every device is wiped/degaussed prior to site removal
    • Encryption Services
  • Ensure laptops are properly encrypted
  • Encrypt laptops discovered without encryption
  • Provide password recovery for encrypted device
    • Video Conferencing and Audio/Video O&M
  • Troubleshoot system problems and repairs
  • Work with support staff for remote troubleshooting and repairs
  • Assist in setting up presentation devices and Video Conference units
  • Set up, ensure functionality, be available during events and shut down video conferences
    • Local On-Site Cabling
    • Ensure IT services are rendered/tested for telework users using VPN and CITRIX services
    • Provide remote support services for telework/home users
    • Support pre/post application releases
  • Network support
    • In conjunction with network operations, restart network equipment including switches and routers
    • Replace defective network equipment, including switches and routers
  • Wireless Services
    • Assist users with mobile communication devices (mobile phones, iPads, and laptops) with incident support tickets
    • Provide Tier 2 support in the field which includes hardware troubleshooting and OS re-install, and equipment swapping support
  • Account Management Services
  • Hardware Incident Resolution
    • Identify and resolve hardware issues, including replacement of worn or broken parts

Required Qualifications

  • High School with 2 – 5 years (or commensurate experience)

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COVID Policy: New employees will be required to adhere to the Company’s and its clients’ COVID-19 safety procedures. In the event that the COVID-19 vaccination mandate for Federal Contractors is enforced, you must become fully vaccinated or request and be approved for an exemption. Employees working onsite at a client location must comply with our client’s COVID-19 requirements.

 

GovCIO is a team of professionals who want to make a difference. And that can only happen with a diverse, happy, and cared-for team. So, we prioritize your well-being, equity for all and look for ways to make work a better place for each of us every day.

 

We are an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, ethnicity, religious affiliation, gender, gender identity or expression, sexual orientation, national origin, or disability status.
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