Journeyman User Support Specialist (Priority Team – Shift 2) #8254

Overview

GovCIO is currently hiring for a Journeyman User Support Specialist for the Service Desk (SD) Priority Team to provide high-priority technical systems infrastructure support, identity management administration, and advanced incident engineering for a mission-critical U.S. Coast Guard program (USCG). This position will be located in St. Louis, MO, will operate as a hybrid position, and requires working Sunday through Thursday from 2:00 PM to 10:30 PM (2nd Shift). 

Responsibilities

• Engineers infrastructure access solutions and resolves complex workstation network topology and configuration problems for priority personnel.
• Performs root-cause analysis using advanced diagnostic systems and script execution to implement immediate, permanent remediation.
• Directs technical incident lifecycles for VIP users, documenting engineering work logs and configuration changes within enterprise ITSM systems.
• Analyzes systemic and architectural system anomalies, formulating comprehensive technical reports to coordinate cross-functional resolution with Tier 2 and Tier 3 engineering teams.
• Administers enterprise software deployments while authoring internal technical engineering procedures, systems documentation, and administrative FAQs.

Qualifications

High School with 3 - 5 years (or commensurate experience)

Required Skills and Experience

• Certification: Current DoD 8570 IAT Level I certification (e.g., A+ CE, Network+ CE, CCNA-Security, SSCP).
• Advanced proficiency in Windows operating systems with active administration knowledge of Active Directory and Azure environments.
• Operational knowledge of Exchange Admin Center, user account provisioning, distribution groups, and shared mailbox infrastructure control.
• Functional knowledge of EDMS, SharePoint administration, Remote Desktop Server environments, and granular File Sharing Permissions.
• Proven capability to execute advanced technical scripts and optimize predefined diagnostic workflows under pressure.
• Demonstrated skill in isolating and engineering fixes for critical enterprise system issues under high-stakes conditions.
• Exceptional verbal and written technical communication skills to translate complex architectural issues to VIP and non-technical operators.
• Elite time management and workload prioritization skills to manage parallel high-priority incidents while consistently satisfying strict enterprise SLAs.
• Proven ability to operate independently and collaboratively within a dedicated mission-critical priority team environment.

Clearance Required: Active Secret Clearance.

Preferred Skills and Experience

• Experience supporting DoD or U.S. Coast Guard enterprise service desk environments.
• Experience with ServiceNow (SNOW) or equivalent enterprise ticketing software.
• Familiarity with ITIL service management frameworks and best practices.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview

• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Pay range: $21 - $35 Hourly