Junior Telecommunications Technician #2806


  • US-VT-Essex Junction
  • Information Technology
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GovCIO is a team of transformers–people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation that improves governmental operations each day.

But we can’t do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We’re changing the face of I.T. – from our diverse staff to the end-products we develop. And we’re excited to expand our team. Are you ready to be a transformer?


Performs a variety of electronic and technical assignments on data communications equipment and systems. Completes terminal troubleshooting using appropriate diagnostic equipment. Installs terminals, controllers, and test equipment and restores nonworking lines and/or equipment to working condition. Maintains liaison with outside vendors and orders circuits and/or equipment as required. Requires knowledge of specific modems, test equipment, and terminal configuration. May develop recommendations for the combined usage of data processing and telephone system hardware and software.

  • Conducts site surveys and meets contacts like clients, construction crew members, utility company personnel, and people from other departments within the Company.
  • Installs, moves, and modifies telecommunications and related equipment according to job order specifications, standards, and procedures.
  • Undertakes telecommunications systems upgrade and answers queries related to system controls, and maintenance of the system in general.
  • Diagnoses equipment malfunctions. Maintains and repairs telecommunications systems and equipment according to manufacturer recommendations and specifications.
  • Reports and monitors service order changes.
  • Be responsible for general local video operations and maintenance support as part of normal IT site support duties. This task does not include designing, engineering, specifying or acquiring video equipment.  This support shall include basic troubleshooting of system problems and repairs, when they are identified by enterprise video support staff.
  • Work with enterprise level voice and video engineers and technicians to conduct more detailed remote troubleshooting and repairs.
  • Assist in setting up presentation devices and Video Conference units and provide basic troubleshooting support as needed. This includes ensuring functionality, being available for events, and shutting down video conferences.
  • Perform local voice operations and maintenance support related to video teleconferences. This support shall include basic troubleshooting of system problems and repairs when they are indicated by enterprise voice support staff. This task does not include designing, engineering, specifying or acquiring voice communications equipment.


Associate’s with 2-5 years (or commensurate experience)

Required Skills and Experience

Ability to support the following tools, or equivalent:

  • Cisco Unified Call Manager (CUCM)
  • Cisco Expressway
  • Cisco Meeting Server (CMS), Cisco Meeting Management (CMM), Cisco TelePresence Management Suite (TMS)
  • Cisco Unified Contact Center Express (UCCX)
  • Cisco IP video/audio endpoints
  • Cisco Jabber
  • Cisco Webex Meetings / Cisco Webex Teams
  • Broadsoft Cloud
  • vBrick
  • Microsoft Skype for Business / O365
  • Avaya
  • Avaya Communicator
  • Avaya one-X components
  • Avaya Application Enablement Server (AES)
  • Avaya video/audio components
  • Polycom DMA, Polycom Real Presence, Polycom endpoints
  • Cisco Prime
  • Cisco Identity Services Engine
  • Solarwinds
  • Splunk (syslog)
  • Microsoft System Center Configuration Manager (SCCM)
  • CyberArk
  • ICAM / Single Sign On methodologies (SSO) / Certificates
  • InfoBlox / Akamai
  • SIP routing, dial pattern and number translations, E.164 routing, PRI as well as standards-based codecs, to include codecs from Cisco and Polycom
  • Video Conferencing Services (VCS) infrastructure
  • Unified Communications and Video conferencing, including but not limited to: Cisco Unified Communications Manager, Unity Connection, Skype, UCCX, Expressways, Jabber Client, SIP, H.323, and QoS
  • Avaya Communications Manager 6.0 and above, Avaya Session/System Manager 6.0 and above and Avaya Aura Messaging 6.0 and above
  • Session Border Controllers (SBC), Cisco Unified Border Elements (CUBEs)

Preferred Skills and Experience

CCNA or above


Public Trust

COVID Policy: New employees will be required to adhere to the Company’s and its clients’ COVID-19 safety procedures. In the event that the COVID-19 vaccination mandate for Federal Contractors is enforced, you must become fully vaccinated or request and be approved for an exemption. Employees working onsite at a client location must comply with our client’s COVID-19 requirements.

GovCIO is a team of professionals who want to make a difference. And that can only happen with a diverse, happy, and cared-for team. So, we prioritize your well-being, equity for all and look for ways to make work a better place for each of us every day.

We are an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, ethnicity, religious affiliation, gender, gender identity or expression, sexual orientation, national origin, or disability status. EOE AA M/F/Vet/Disabled

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