Mgr, Technical Operations (Network Operations Manager) #8625

Overview

The GovCIO company is currently seeking an experienced Information Technology (IT) Manager for duty within the Veterans Administration's Network Operations Center (NOC) in Martinsburg, WV. In this role, the IT Manager will be responsible for managing a team of 70+ Tier II network engineers, in a 24/7 work environment, covering 3 different shifts and having shift lead direct reports. The Network Edge Operations team is responsible for implementing network security technology related tasks and initiatives, daily administration of operational network security infrastructure, creating and delegating tasks and projects for team, etc. The candidate is also responsible for providing after-hours guidance to the team (when applicable) and serves as the decision-making and escalation point of contact. This will be an on-site role in Martinsburg, WV.

Responsibilities

• Supervise and provide guidance to team of Tier II Network Engineers in a Network Operation Center (NOC) environment
• Will have direct oversight of all Network Operations projects and have shift leads direct reports
• Enforce GovCIO, VA NOC, and intra-team policies and performance standards
• Interact daily with SalientCRGT and VA management to interpret their needs and requirements
• Maintain current and develop new processes and procedures to improve team operability and communication
• Maintain and create team knowledge articles to include network flow diagrams, databases, documents, etc
• Participate in Management meetings for status briefing of current tasks and projects.
• Communicate effectively with contract leadership and stakeholders to provide updates, status changes or incidents
• Review deliverables and initiate appropriate action
• Provide 24x7 365 guidance to the Network Operations team and assist with critical after-hour network outages
• Participate in Change Control technical assessment and review
• Oversee approved routine maintenance implementation on applicable network security devices and applications
• Provide mentorship to team personnel
• Assign responsibilities and monitor tasks and project status
• Assess employee capabilities and recommend training to encourage growth
• Manage team to effectively respond and remediate customer service request help desk tickets, calls, and emails
• Work closely with the Tier 3 Engineering and Tier 4 network architecture teams for proper escalation on issues, tasks, and projects
• Effective problem solving skill
• Customer service oriented with professional temperament
• Good oral and written communication skills, and ability to address conflict with others constructively
• Knowledge of Project Management methodologies and techniques
• Ability to handle multiple concurrent tasks and projects
• Leadership skill and decision-making ability with excellent time management and organizational skills

Qualifications

Bachelor's Degree with 8-12 years (or commensurate experience) 

• Education / Experience: Bachelor’s degree in Computer Science or related technical field with 5-8 years of experience. 8 years of additional experience maybe substituted for degree
• Experience managing/supervising an enterprise level support team with revolving shifts, delegate task or projects, and interactions between the client and management team

Clearance Required: Background Investigation: Must be able to pass and maintain a Tier 4 (BI) Government Background Investigation

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview

• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Pay range: $115,200 - $137,000 Annually