Network Services Program Manager #2021-12233

Careers

  • Rockville, MD
  • Information Technology
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GovCIO is a team of transformers—people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation governmental operations that improve the citizen experience every day.

But we can’t do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We’re changing the face of I.T. – from our diverse staff to the end-products we develop. And we’re excited to expand our team. Are you ready to be a transformer?

Responsibilities

We are seeking a Network Services Program Manager to lead the delivery of a large network services engineering team who will provide 24×7 mission-critical network operations services to the National Institutes of Health (NIH) in support of more than 45,000 users. As a member of our team, you will help to ensure the reliability and security of this FIPS security categorized “High” network.

In this role, you will supervise a Deputy Program Manager and technical project managers. Additionally, you will be supported by Section Managers responsible for the three program technical sections:

  1. Operations Section responsible is responsible for enterprise network services, facilities network, wireless services, data center network services, colocation network services, and change management services)
  2. Architecture Section responsible for enterprise network architecture and design
  3. Security Section responsible for enterprise network security.

The Program Manager role’s responsibilities include but are not limited to:

  • Manage all aspects of Network Services Program delivery including scope, schedule, financials, risk, staffing, quality, change, and reporting
  • Develop and execute a Program Management Plan
  • Provide leadership and strategic direction oversight to the Network Services Operations, Architecture, and Security Sections
  • Facilitate communication and collaboration across the Sections
  • Serve as the primary program representative to NIH leadership
  • Ensure successful team delivery of high-quality data center network service in compliance with project SLAs
  • Maintain the high-level program schedule and ensure the completeness of detailed task area schedules developed by subordinate project managers
  • Lead risk identification and mitigation planning sessions, and manage risk remediation efforts
  • Plan and manage resource and ODC budget plans
  • Maintain information currency and accuracy within a highly visible program dashboard
  • Collaborate with the Quality Manager and task area leads to collect and analyze performance metrics, resolve performance issues, and design continuous improvement plans
  • Maintain a motivated and high-performing team
  • Maintain a forward-looking staffing plan and rapidly fill vacant positions
  • Develop program-level training plans
  • Deliver accurate program reports that include scope, status, risk, and budget information
  • Attend status review, service area, change advisory, and audit-related meetings as required
  • Deploy ITIL and IT Service Management best practices across the program

Required Qualifications

  • Bachelor’s with 12+ years (or commensurate experience)
  • At minimum 10 years of experience in a Program or Senior Project Management role leading a large team responsible for delivering mission-critical network services
  • Extensive knowledge in the field of network services including operations, architecture, and security
  • Experience leading a team of project and quality managers
  • Current ITIL Certification
  • Current PMI PMP Certification
  • Practical application of current/emergent technologies, agile IT, ITIL and continuous improvement practices and techniques
  • Detailed skills and experience delivering network services, including all aspects of operations, maintenance, and change management
  • In-depth knowledge and expertise applying data-driven practices and tools to deliver, manage and optimize service level and performance arrangements for customer relationship management, performance management and IT network services domains
  • Outstanding written and oral communications skills, and the demonstrated ability to convey technical concepts to non-technical audiences.
  • Must be able to gain a government Public Trust clearance

Desired Qualifications

  • Experience with and knowledge of the NIH operational environment and network infrastructure
  • Possess current basic network certifications
  • Possess a PMI PgMP Certification
  • Knowledge of technical tools such as Science Logic One, RedSeal, LiveNX, AlgoSec, NetLine Dancer, Graphana, StealthWatch, ZEN (Government-Off-The-Shelf), PerSonar, Cisco ISE, Cisco APIC/ACI Cluster Management, Cisco AnyConnect, Cisco DNA, SecureCRT, Infoblox, TACACS, Riverbed, Gigamon, VMWare VSphere, Struxerware, xMatters, NetScout Air Magnet, Cisco Sourcefire, Palo Alto Wildfire, F5 Big IP, RedHat, Radware DDOS, Tenable, Active Directory, and Splunk

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COVID Policy: New employees will be required to adhere to the Company’s and its clients’ COVID-19 safety procedures. In the event that the COVID-19 vaccination mandate for Federal Contractors is enforced, you must become fully vaccinated or request and be approved for an exemption. Employees working onsite at a client location must comply with our client’s COVID-19 requirements.

 

GovCIO is a team of professionals who want to make a difference. And that can only happen with a diverse, happy, and cared-for team. So, we prioritize your well-being, equity for all and look for ways to make work a better place for each of us every day.

 

We are an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, ethnicity, religious affiliation, gender, gender identity or expression, sexual orientation, national origin, or disability status.
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