Premier Support Analyst #2709

Careers

  • Washington, D.C., DC
  • Information Technology
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Company Overview

 

GovCIO is a team of transformers—people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation that improves governmental operations each day.

 

But we can’t do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We’re changing the face of I.T. – from our diverse staff to the end-products we develop. And we’re excited to expand our team. Are you ready to be a transformer?

 

Responsibilities

 

Premier Support Lead (SME). Leads the delivery of outstanding, timely, on-site deskside support services to EPA premier users (i.e., VIPs and executives). Oversees the performance of Premier Support Analysts. Regularly reviews premier user satisfaction and identifies and executes improvement actions. Coordinates with Service Desk Manager on delivery and improvement of premier user support. Augments Premier Support Analysts to address premier user incidents and service requests. Assists Premier Support Analysts in Tier III coordination for escalated premier user support. Uses ServiceNow to track and validate information related to premier user support. Program: EPA ESSET

 

Qualifications

 

High School 6-9 years (or commensurate experience)

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