Network Operations Manager #3318


  • US-WV-Martinsburg
  • Information Technology
  • Suitability/Public Trust
  • Hybrid schedule
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GovCIO company is currently seeking an experienced Information Technology (IT) Manager for duty within the Veterans Administration's Network Operations Center (NOC) in Martinsburg, WV. In this role, the IT Manager will be responsible for managing a team of Tier II IT professionals, implementing network security technology related tasks and initiatives, daily administration of operational network security infrastructure, creating and delegating tasks and projects for team, etc. The candidate is also responsible for providing 24/7x365 after-hours guidance to the team (when applicable) and serve as the decision-making escalation point of contact.


  • Supervise and provide guidance to team of Tier II Network Engineers in a Network Operation Center (NOC) environment.
  • Will have direct oversight of all Network Operations projects and have two direct report’s
  • Enforce GovCIO, VA NOC, and intra-team policies and performance standards.
  • Interact daily with SalientCRGT and VA management to interpret their needs and requirements.
  • Maintain existing and develop new processes and procedures to improve intra and inter-team operability and communication.
  • Maintain and create intra-team knowledge articles to include network flow diagrams, databases, documents, etc.
  • Participate in Management meetings for status briefing of current tasks and projects.
  • Provide daily reports to the TIC Gateway Operations VA Federal Team Lead.
  • Communicate effectively with Program Management and other project participants to provide assistance and support.
  • Review deliverables and initiate appropriate action.
  • Provide 24x7 365 guidance to the Network Operations team and assist with critical after-hour network outages.
  • Participate in Change Control technical assessment and review.
  • Oversee approved routine maintenance implementation on applicable network security devices and applications.
  • Provide mentorship to team personnel.
  • Assign responsibilities and monitor tasks and project status.
  • Assess employee capabilities and recommend training to encourage growth.
  • Operational administration of VA Trusted Internet Gateway (TIC) technological solutions.
  • Manage team to effectively respond and remediate customer service request help desk tickets, calls, and emails.
  • Work closely with the Tier 3 Engineering and Tier 4 network architecture teams for proper escalation on issues, tasks, and projects.
  • Ability to diagnose and remediate network security service issues.
  • Customer service oriented with professional temperament
  • Good oral and written communication skills, and ability to address conflict with others constructively.
  • Knowledge of Project Management methodologies and techniques.
  • Ability to handle multiple concurrent tasks and projects.
  • Strong knowledge of LAN/WAN concepts and IP routing protocols.
  • Leadership skill and decision-making ability with excellent time management and organizational skills.




  • Bachelor's with 8+ years (or commensurate experience)
  • Experience with network monitoring applications such as NetScout, RightITNow (NOM), and SolarWinds preferred.
  • Experience with Secure Socket Layer (SSL) and Transport Layer Security (TLS), Domain Name System Security Extensions (DNSSEC), Short for Simple Mail Transfer Protocol (SMTP), Simple Network Management Protocol (SNMP), etc.
  • Experience with Enterprise network and security appliances to include Palo Alto Application Firewalls, BigIP F5 LTM/GTM load-balancers and Domain Name Services (DNS), Email Security Appliances, Cisco Adaptive Security Appliances (ASA’s), Cisco routers (various models), Cisco Nexus 9k series switches, etc.
  • Certifications:
  • Cisco CCNA or CCNP (Route, Switch, Firewall, Email, Intrusion Prevention System (IPS)
  • BigIP F5 Load-balancer


Clearance Required: Must be able to pass and maintain a Tier 4 (BI) Government Background Investigation 

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.


Posted Pay Range


The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Pay range: $81,850 - $130,950 Annually

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