Project Manager / Experience Delivery Lead (Remote) #3879


  • US-Remote
  • Information Technology
  • Suitability/Public Trust
  • Fully remote
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GovCIO is currently hiring for a Project Manager / Experience Delivery Lead to support the Department of Veterans Affairs (VA) in the Office of the Chief Technology Officer (OCTO). This position is 100% remote. 


Responsible for client interactions and ensuring coordination and desired outcomes are accomplished for OCTO initiatives. The environment is dynamic, and the client needs are often evolving. Flexibility and forward-thinking views are important for success.

  • Leads initiatives aligned to the VA Office of Information Technology (OIT) vision for digital transformation
  • Assists with developing and executing goals and objectives based on Agile, DevSecOps, and Human Centered Design best practices
  • Implements strategies to infuse stronger operational and engineering practices methods into the product development, delivery, and operations cultures
  • Liaisons across a diverse multi-disciplined, multi-faceted IT organization, serving millions of end-users and Veterans
  • Creates materials or leads development of OIT-wide SOPs, knowledge articles, white papers, etc.
  • Develops executive-level presentation materials and articulates related materials
  • Responsible for identifying, coordinating, and co-creating the lessons learned materials in written, video, and or live training mediums
  • Partners with Action Officers to ensure feedback mechanisms are dispatched, insights are captured, and actionable feedback is added to the backlog or processes are adjusted
  • Partners with SharePoint team to build and maintain presence
  • Manages all Code Yellow templates and Manual/SOP changes
  • Manages Teams folders and maintains organization and change maintenance procedures
  • Conducts research and analysis on end-user satisfaction as a mechanism for process improvements


Required Skills and Experience


  • Masters degree in Business Administration, Business Management, Computer Science, Information Systems, Information Resource Management, Industrial Engineering, Operations Research or related fields
  • 5 years professional experience
  • If no applicable degree, 8 to 10 years of additional relevant experience may be substituted for education
  • Experience taking broad requirements and requests and delivering robust solutions, products, and/or recommendations
  • Strong strategy development, management, and execution experience
  • Understanding of Human Centered Design principles, customer experience metrics, and other outcome and performance-oriented metrics
  • Strong analytical and investigative skills with ability to make connections, uncover patterns, and identify customer needs; crafting recommended solutions to inform leadership decisions
  • Experience working within distributed teams and remote environments
  • Excellent PowerPoint skills to build compelling presentations
  • Must be adaptable, curious, creative, and have a willingness to learn
  • Must be able to keep a self-managed team focused on the work
  • Must be able to identify and mitigate program risks, and escalate risks as necessary
  • Must be a problem solver

Preferred Skills and Experience


  • Experience within the VA OIT
  • Experience working on Agile teams
  • Experience using Jira to capture project tasks, risks, and progress

Clearance Required: Ability to obtain and maintain a Suitability/Public Trust clearance

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.


Posted Pay Range


The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Pay range: $105,000 - $120,000 Annually

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