Senior Process Analyst #8383

Overview

GovCIO is seeking a Senior Process Analyst to support a critical government computer system for the U.S. Coast Guard (USCG) Software Yard – Product Delivery Service. This role is primarily responsible for managing service-level management, analyzing and optimizing operational integration workflows, and strengthening the connection between technical development and mission execution. This position will be located in Kearneysville, WV, and will be a hybrid position.

Responsibilities

As a Senior Process Analyst, you will serve as a primary operational resource for ensuring that applications developed by platform-aligned Product Teams are user-centric, operationally effective, and sustained in the field. You will design, evaluate, and optimize enterprise-level processes to balance release speed with quality and security. Key responsibilities include:

• Analyze, map, and optimize end-to-end workflows across the Product Delivery lifecycle to ensure rapid software releases do not compromise system reliability.
• Establish and manage service-level management processes and performance metrics to guarantee product delivery.
• Serve as a primary operational liaison between technical development teams, Product Owners, and Portfolio Product Line Managers.
• Evaluate and refine user engagement and training frameworks to accelerate operational adoption and ensure seamless software rollout to the field.
• Identify operational bottlenecks and process risks within enterprise-level testing, quality assurance, and product support structures, performing root-cause analysis for remediation.
• Formulate standard operating procedures (SOPs) and continuous process improvement strategies aligned with USCG Force Design 2028 goals.
• Collaborate with cross-functional teams to ensure all operational integration processes adhere to federal software standards, government baselines, and quality gating controls.
• Create, review, and maintain comprehensive process documentation, lifecycle frameworks, and readiness validation models for mission-critical applications.

Qualifications

High School with 6 - 9 years (or commensurate experience)

Required Skills & Experience 

• Experience in process analysis, service-level management, or operations analysis within an enterprise IT or software development environment.
• Proven experience mapping and redesigning complex workflows spanning technical development, quality assurance, and user adoption domains.
• Comprehensive operational understanding of ITIL frameworks, Agile methodologies, and modern software delivery lifecycle (SDLC) processes.
• Strong experience establishing operational metrics, Key Performance Indicators (KPIs), and tracking service-level agreements (SLAs).
• Proficiency capturing operational requirements and managing change coordination using enterprise tools (such as Jira, Azure DevOps, or ServiceNow).
• Strong foundational understanding of diverse IT domains, user-centric design principles, release management, and organizational change frameworks.

Clearance Required: Active Secret Clearance 

Preferred Skills & Experience 

• Experience supporting U.S. Coast Guard, Software Yard, or Department of Homeland Security (DHS) programs.
• Familiarity with USCG Force Design 2028 objectives, PEO C5I environments, or maritime operational contexts.
• Relevant professional certifications highly preferred (e.g., ITIL Expert/Master, Lean Six Sigma Green/Black Belt, Project Management Professional (PMP), or Agile/Scrum credentials).
• Understanding of how automated testing and DevSecOps pipelines integrate into manual quality assurance gating and deployment readiness evaluations.
• Experience facilitating large-scale user engagement sessions or managing training programs for enterprise software rollouts.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview

• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Pay range: $97,000 - $123,000 Annually