ServiceNow Business Analyst #5117


  • US-Remote Employee Location
  • Information Technology
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  • Analyzes EPA’s business activity and user profiles to identify service demand and develop forecasts for expected service demand changes and IT resource capacity and availability requirements
  • Conducts trend analyses on historical data and capacity planning related to EPA workforce changes
  • Identifies opportunities for increased ROI
  • Responsible for gathering business and user requirements from stakeholders, and translating these requirements into stories to develop and deliver the required platform functionality
  • Maintains working relationship and communication with project managers
  • Interacts with Scrum Team, Designers, and Developers. Has full understanding of the agile approach and the managing/building/grooming/prioritization of the Product backlog
  • Ensures stakeholders are represented during planning, development, and release processes
  • Monitor, Respond, and Resolve tickets in the ServiceNow Support queue, within defined SLA
  • Support other EPA ESSET teams as needed based on subject matter expertise
  • Ability to facilitate requirements gathering discussions at senior levels across the government customer



  • Bachelor’s with 8+ years (or commensurate experience)
  • Ability to facilitate requirements gathering discussions at senior levels across the government customer
  • Strong product knowledge of the ServiceNow platform, and ability to envision and communicate the Product’s potential and value to the customer

GovCIO is a team of transformers — people who are passionate about transforming government I.T. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can’t do it alone. We need great people to help us do great things – for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this missoin. Are you ready to be transformer?

GovCIO is a team of professionals who want to make a difference. And that can only happen with a diverse, happy, and cared-for team. So, we prioritize your well-being, equity for all and look for ways to make work a better place for each of us every day.

We are an Equal Opportunity Employer.

All qualified applicants receive consideration for employment without regard to race, ethnicity, religious affiliation, gender, gender identity or expression, sexual orientation, national origin, or disability status. EOE AA M/ F/Vet/Disabled

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