GovCIO is currently looking for a ServiceNow Developer/Administrator for our client. The candidate should be a Talented and committed IT Professional with experience and ability to design, develop and deliver solutions to complex business problems through technology an innovation. The position can be located in San Antonio, or Washington, DC and is a hybrid remote position.
Responsibilities
Install ServiceNow instance core setup and configuration and customizations
Contribute to roadmap and strategy presentations that align to organizational goals and resources.
Participate in the full SDLC Requirements Gathering, Analysis, design, and coding, testing, training, and operational support using agile methodologies
Work with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow and proposing resolution and design suggestions
Designing solutions to enhance IT service requests in Service Request Management module by developing JavaScript programs and workflows.
Timely support of any implementation and performance issues reported on ServiceNow platform
Design and Configuration of IT, Customer and Employee workflows for multiple type of changes as per the Change Advisory Board requirements as part of the Change Management modules.
Configuration of Email Notifications and Alerts to notify users about specific activities in the system
Develop probes and sensors to update the CMDB through ServiceNow Discovery
Develop User Interfaces - Configure and maintain Forms, Lists, Views, UI Policy, UI Scripts, UI Actions, View Rules, Welcome Page Content, Map Pages, and other UI elements for ServiceNow modules.
Perform environmental promotional activities from Dev to Stage and Test.
Create monthly metric reports for IT management teams and assist with scheduling data exports to application owners
Designed various custom ServiceNow reports for enhancing higher level management for monitoring the performance of various support teams.
Work with application owners to update workflow tasks and approvals for automated processes.
Suggest best practices of ServiceNow and ITIL processes across various business groups.
Automate maintenance of the service catalog
Work with process owners across all ITIL process groups to manage any ServiceNow changes necessary to implement any continuous improvements needed.
Qualifications
Bachelor's with 10+ years (or commensurate experience)
Required Skills and Experience
10 years of ServiceNow development and administration experience implementing and supporting foundational, ITSM and ITOM Process groups.
Experience in designing, development, and implementation of ServiceNow Platform
Experience working with process owners and business stakeholders to translate business requirements into functional requirements and configuration settings within ServiceNow
Experience working with process owners to schedule jobs, events, and triggers to manage business needs and handle background work
Expertise in designing, developing, and deploying configured IT, Customer and Employee workflows to, automate business processes.
Good working knowledge in Java Scripting and web technologies (JavaScript, XML, HTML, AJAX, CSS, HTTP, and jQuery)
Proficient in SOA and Web Services, including REST & SOAP concepts.
Database knowledge in the following technologies (DB2, Oracle, and MYSQL)
Experience managing data within ServiceNow tables, CMDB import sets, Discovery tools, Users, Groups, and roles.
Proficient in creating Service Catalog and Request Workflow design and configuration.
Experience in organizational change management efforts across the configuration, customer, fulfiller, user, and approver communities.
Experience working with, and provide support for, a ServiceNow governance team
Clearance Required: US Citizenship is required to obtain and maintain Public Trust
Preferred Skills and Experience
Project Management Professional (PMP)
Information Technology Infrastructure Library (ITIL v4 or v3 foundations)
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
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