Site Reliability Engineer – Triage (Remote) #2471

Overview

GovCIO is currently hiring for a Site Reliability Engineer - Triage (Remote). This position will be fully remote.

Responsibilities

• Support design and implementation of improvement planning, data analysis, assessments, and organizational strategies.
• Support and provide guidance for tracking complex business procedures to achieve goals and overcome barriers in the collection of technical information from the relevant stakeholders, or in support of content for white papers and other communication devices; and assessing and evaluating the effectiveness of executive communication to effect process improvement.
• Support establishment, coordination, and facilitation professional learning communities.
• Support Triage efforts during Major Incidents by deconstructing application performance, interoperability, instrumentation, and human factors to facilitate resolution and development of resilient solutions.
• Support coordination and ensure all High Priority Incident (HPI) and Critical Priority Incident (CPI) are triaged properly and routed to the appropriate and correct groups for immediate resolution.
• Provide support to Problem Management’s enterprise root cause analysis (RCA) processes in collaboration with appropriate OI&T organizations.
• Demonstrate proficiency with DevOps tools, JIRA, ServiceNow, MS Project and perform tasks using the tools.

Qualifications

Required Skills and Experience

• Bachelor's with 8+ years (or commensurate experience)
• Should be well versed in the concepts of DevOps and have a full understanding of Site Reliability Engineering (SRE) principles.
• IT background and ability to understand technical content with expertise across multiple technology areas and the ability to diagnose complex issues throughout many technologies.
• Must be able to identify and mitigate risks to the product.
• Must be able to provide oral and written discussion of analytical findings using narrative and graphic forms.
• Must be able to use qualitative and quantitative analytical skills to assess the effectiveness of the operations, identifying symptoms for process improvement.

Preferred Skills and Experience

• Bachelor's Degree is preferred in Business Administration, Business Management, Computer Science, Information Systems, Information Resource Management, Industrial Engineering, Operations Research or related fields.
• 5+ years of relative experience
• Certifications in relevant UX software plus 3-5 years of relevant experience
• 8 to 10 years of relevant experience may be substituted for education (13-15 years total)
• Analytical, investigation, and organization skills.
• Communications including being able to craft content for executive-level presentations.
• Experience in issue tracking tools and project management software (i.e., ServiceNow, JIRA, Microsoft Office).

• Clearance Required: obtain and maintain a Suitability/Public Trust clearance

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Pay range: $120,000 - $130,000 Annually