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Stamp Lead Infrastructure Engineer #4887

Careers

  • US-CO-Colorado Springs
  • Information Technology
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Company Overview

GovCIO is a team of transformers—people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation that improves governmental operations each day.

 

GovCIO is seeking a motivated, career and customer-oriented Stamp Lead Infrastructure Engineer. This position is located in Annapolis Junction, MD or Colorado Springs, CO.

 

STAMP Lead Infrastructure Engineer

  • Support the customer with management of its on-premise IaaS.  Install, update and monitor tenants,
  • Oversee customer service functions and staff on a daily basis to ensure that excellent customer service is provided to customers and stakeholders.
  • Interact with different levels of external and internal customers.
  • Manage assigned team facilitating training, quality assurance, and dispute resolution by providing ongoing supervision and by developing their leadership skills to meet business needs.
  • Receive call volume forecast and determine how to use resources to meet key performance metrics and manage overall call center scheduling and determine/adjust resources to successfully meet contract requirements.
  • Generate daily, weekly, monthly, quarterly, and yearly reports based upon management requests.
  • Plays an active role in day-to-day management of the EOC so as to be knowledgeable and aware of all issues, concerns, and requirements.
  • Approve timesheets, develop team schedule and other assigned duties.
  • Perform other duties as assigned by leadership.
  • Manages activities of two or more sections or departments.
  • Exercises supervision in terms of costs, methods, and staffing.
  • In some instances this manager may have subordinate supervisors and/or managers.
  • Works on issues where analysis of situations or data requires an in depth knowledge of organizational objectives.
  • Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results.
  • Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
  • Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers.
  • Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship.
  • Establishes operational objectives and work plans and delegates assignments to subordinates.
  • Senior management reviews objectives to determine success of operation.
  • Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect.

Qualifications

  • Bachelor’s with 12+ years (or commensurate experience) or Masters with 6 – 10 years of prior relevant experience. Additional experience would be considered in lieu of degree

Required Skills

  • Experience with infrastructure (networking, hosting, SAN, monitoring, etc.) to host tenant systems (Windows, Red Hat, etc.)
  • One or more of the following: Red Hat Certified Engineer, (RHCE) or Red Hat Certified Architect (RHCA), Cisco CCNP, Microsoft MTA, MCSA, MCSE

Desired Skills

  • Experience working with DHS OneNet desirable

TSA Optima


GovCIO is a team of transformers — people who are passionate about transforming government I.T. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.


But we can’t do it alone. We need great people to help us do great things – for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this missoin. Are you ready to be transformer?


GovCIO is a team of professionals who want to make a difference. And that can only happen with a diverse, happy, and cared-for team. So, we prioritize your well-being, equity for all and look for ways to make work a better place for each of us every day.


We are an Equal Opportunity Employer.


All qualified applicants receive consideration for employment without regard to race, ethnicity, religious affiliation, gender, gender identity or expression, sexual orientation, national origin, or disability status. EOE AA M/ F/Vet/Disabled


Compensation Range (In compliance with Colorado's Equal Pay for Equal Work Act for remote or positions located in CO)

$124,540 - $199,260

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