Technical Project Manager (Systems Engineering) #2021-12124

Careers

  • Rockville, MD
  • Project/Program Management
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GovCIO is a team of transformers—people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation that improves governmental operations each day.

But we can’t do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We’re changing the face of I.T. – from our diverse staff to the end-products we develop. And we’re excited to expand our team. Are you ready to be a transformer?

Responsibilities

Serves as project-level manager for Service Desk knowledge-enabling technologies. Manages a technical team of up to fifteen staff supporting Cisco Call Center, ServiceNow, KM, and other systems as designated by management. Coordinates support across multiple platforms, ensures appropriate coverage, and manages 7×24 support for indicated systems. Ensures maximum system uptime in association with governing service agreements. Ensures appropriate response time to customer inquiries. Manages Change Management procedures in compliance with governing processes. Supports Service Desk staff in their efforts to comply with EPLC, C&A, and other management mandates. Ensures staff follows proper procedures in their day-to-day operations. Works with hosting services, physical plant managers, business owners, and other support partners to ensure continuity of operations.

Required Qualifications

  • A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.
  • This position requires a minimum of ten years of experience, of which at least three years must be specialized technical experience.
  • Specialized technical experience includes system design, implementation, and integration across diverse platforms.
  • Three or more years of demonstrable development experience with either ServiceNow, Cisco Call Center, KNOVA, or COGNOS is strongly preferred.
  • Knowledge of project development from inception to deployment, expertise in the management and control of funds and resources using complex reporting mechanisms, demonstrated capability in managing multi-task contracts and/or Sub-contracts of various types and complexity.
  • End to end Project Management and PMP certified.
  • Demonstrated experience in ITIL processes and practices.
  • Must have excellent verbal and written communication skills. 

#cjpost

COVID Policy: New employees will be required to adhere to the Company’s and its clients’ COVID-19 safety procedures. In the event that the COVID-19 vaccination mandate for Federal Contractors is enforced, you must become fully vaccinated or request and be approved for an exemption. Employees working onsite at a client location must comply with our client’s COVID-19 requirements.

 

GovCIO is a team of professionals who want to make a difference. And that can only happen with a diverse, happy, and cared-for team. So, we prioritize your well-being, equity for all and look for ways to make work a better place for each of us every day.

 

We are an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, ethnicity, religious affiliation, gender, gender identity or expression, sexual orientation, national origin, or disability status.
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