Technical Trainer (Journeyman) #4863

Company Overview

GovCIO is a team of transformers–people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation that improves governmental operations each day.

But we can’t do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We’re changing the face of I.T. – from our diverse staff to the end-products we develop. And we’re excited to expand our team. Are you ready to be a transformer?

 

 

GovCIO is looking for a passionate Technical Trainer who will deliver ServiceNow product training as part of our Service Delivery Team on the ESSET/EPA Account. This person will design, prepare and conduct technical training programs and recorded content.

 

Responsibilities

• Plans, develops, and implements technical product or system training programs (across multiple ServiceNow products) at a variety of levels to different audiences via “virtual” classroom and recorded formats. Audience may include customers, and/or employees, and field support personnel. Note: Training in other non-ServiceNow technical areas may be necessary in the future.
• Trainer will confer with leadership, employees and clients to gain knowledge of work situations requiring technical training and to better understand changes in policies, procedures, regulations, business initiatives and technologies.
• Obtains information from customer and technical organizations (support, developers, analysts, etc) requirements to prepare training programs and training materials; design product demonstrations; develop course content; determine methodology; and coordinate the development of training aids.
• Trainer formulates teaching outline and determines instructional methods such as individual training, group instruction, demonstrations, meetings, workshops, or videos/CBTs.
• Revises/refreshes training plans as needed to ensure course material reflects latest product features, meets new training requirements and keeps technical information up to date.
• Technical training may include standard, repeatable modules, customized and new product modules.
• Trainer uses exceptional verbal and written communication skills, including via virtual/online delivery.
• Facilitates the execution of assigned training programs.
• Conducts training sessions, demonstrations, and develops criteria for evaluating effectiveness of training activities.
• Requires prior technical subject matter knowledge and experience, but also the ability to learn highly technical products quickly; using pre-release documentation and pre-release software and hardware.

Qualifications

• High School with 6 – 9 years (or commensurate experience)
• Background in ITIL, IT Service Management (ITSM), IT Operations Management(ITOM), IT Management preferred. HAM/SAM/CMDB & IT Security a plus
• Experience in a technical training environment required; instructional design experience preferred.
• Be a true team player focusing on the success of our client and team.
• High level of flexibility, creativity, and dependability.
• A strong technical background and experience with ServiceNow is essential.
• Ability to create Video Training required. Creation of Computer Based Training a plus

 

Desired Qualifications

• Bachelors degree preferred, not required
• ITIL and ServiceNow certifications preferred
• Good working knowledge of MS Office applications, including: Word, Excel, and PowerPoint and web conferencing applications. Learning technologies such as Captivate, Articulate, design tools, and LMS’ a plus.
• Knowledge and hands on experience with ServiceNow ITSM/ITOM/ITAM/SPM/CSM Modules preferred.

 

 

Compensation Range (In compliance with Colorado's Equal Pay for Equal Work Act for remote or positions located in CO)

80000-100000

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