Tier 1 / Help Desk Task Lead #2410


  • US-TX-Ft Sam Houston
  • Information Technology
  • Secret
  • On-site only
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GovCIO is currently hiring for a Tier 1 / Help Desk Task Lead. This position will be located in Ft Sam Houston, TX. and will be onsite.


  • Supervise all Tier I contract personnel engaged in the operation and support of network users, including all communications equipment on various platforms in large scale or multi- shift operations.
  • Provide senior level technical direction and engineering knowledge for all Tier I customer support activities.
  • Monitor and respond to hardware, software, and wired/wireless network problems through routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines,
  • modems, and terminals).
  • Utilize software and hardware tools and identifies and diagnose complex problems and factors affecting network performance.
  • Provide assistance and oversight for all information systems operations activities, including computer configuration, operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, Microsoft Office 365 administration, and/or web strategy and operations.
  • Support a variety of IT systems and deploy commercial of the shelf (COTS) and Government off the shelf (GOTS) technologies including Microsoft, Linux, networking NSA Type 1 encryption devices, VOIP, email, video teleconferencing, and common desktop productivity tools.
  • Support a variety of SaaS offerings including productivity suites such as Microsoft Office 365 or Google G Suite; and Cloud storage such as Microsoft OneDrive or Google Cloud.
  • Support surge requirements of 24 hours a day, 7 days a week during key exercises or real-world events.
  • Mentors Help Desk Specialists.


  • Clearance Required: Secret
  • DoD 8570.01-M IAT Level II certification
  • Bachelor's with 5 - 8 years (or commensurate experience)Bachelor’s degree in one of the following:
    • Computer Science or IT-related field
    • Business administration/management
    • Technology Management

Required Skills:

  • Over 7 years progressive experience supporting information technology support operations for ITIL®- aligned (or equivalent) service desk operation.
  • Minimum of 4 years’ supervisory experience which includes direct supervision of employees, to include (but not limited to) day-to-day task assignment, formal and informal counseling, professional development, annual performance evaluations, and direct control of work hours/paid time off. Note: Leading a team or a project does not count toward bona fide supervisory experience.
  • Must have working knowledge of DOD Mobility Unclassified Capability (DMUC) 4G/LTE and 5G wireless instruments and configurations.
  • Demonstrated experience using the latest versions of the following: Microsoft Operating Systems; Microsoft Office; Microsoft Teams; .NET; MS SQL Server; MS Active Directory Administration.
  • Pending contract award.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.


Posted Pay Range


The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Pay range: $90,000 Annually

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