Tier 3 VIP Support #8017

Overview

GovCIO is currently hiring for a Tier 3 VIP Support Administrator to provide executive support for DAIT within the CFTC. This person will be a part of an executive support team delivering white glove, mission critical IT services to senior executives and VIP stakeholders within the Commission. They will ensure high-quality technical support (Tier 3), enforce best practices, and drive operational improvements across a secure, compliance-focused environment. The position is based in Washington, DC and requires full onsite presence.

Responsibilities

• Manage and maintain user accounts and access to network resources:
• Administering user profiles in Active Directory and mailboxes in Exchange Online
• Apply password reset and access permissions ensuring agency guidelines are followed
• Manage email distribution lists and security groups
• Support agency “PIV” (smart card) secure logon
• Assist with shared file access (traditional server and cloud)
• Assist with user OneDrive management and troubleshooting
• Oversee administration of MFDs (multi-function devices), network printers, and related servers:
• Manage network print queues, including troubleshooting and resolving queue problems
• Serve as escalation point for customer support and provide coordination with infrastructure teams
• Collaborate with senior staff and client to resolve complex problems

Qualifications

Bachelors degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline with 5 - 8 years (or commensurate experience). Acceptable substitute for education would be 9 years (overall) directly related experience.

Required Skills and Experience

• 5+ years of work experience in computer systems with at least 3 years of solid system, network administration and/or IT services experience.
• Experience managing Active Directory user accounts and Group Policy in AD/Azure AD
• Experience working with Outlook and shared mailboxes
• Experience provisioning user workstations and software using MCM or similar tools
• Experience with Microsoft 365 (Teams, Outlook) and other collaboration tools. 
• Attention to detail while creating/modifying/managing a high volume of accounts
• Strong organizational, problem-solving, and analytical skills
• Ability to manage multiple priorities and projects
• Manage on/off‑boarding, user provisioning, permissions
• Exceptional interpersonal, written, and verbal communications skills
• Ensure accessibility and Section 508 compliance for end‑user tech and A/V experiences

Clearance Required: Must be able to acquire and maintain CFTC Public Trust

Preferred Skills and Experience

• Experience managing mailboxes using Exchange Online; creation, deletion, and permissions
• Knowledge of Microsoft Windows Server 2019, 2022 and Microsoft Windows 11

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview

• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Pay range: $85,000 - $100,000 Annually