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EPA ESSET

Spotlight On

Delivering, managing, and advancing end-user devices, applications, and endpoint technology across the entire EPA enterprise.

EPA Buildilng

Overview

GovCIO delivers, manages, and advances end-user devices, applications, and endpoint technology across the entire EPA enterprise. In line with modernizing service delivery, we endorse the EPA’s Office of Information Technology Operations’ (OITO) efforts to leverage automation and emerging capabilities, such as ITIL best practices management, integrated reporting/systems monitoring automation, and cloud-based solutions, all within a budget-conscious framework. We started by implementing these best practice solutions, utilizing current toolsets like ServiceNow and Genesys, to address the most frequent issues encountered by end users. This enables OITO to focus its efforts on resolving more complex problems across the enterprise.

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Spotlight on Chris Ritsch

EPA ESSET Program Manager

Chris Ritsch

Leading Capabilities

Engineering & Operations

We provide on-site, contractor site, and virtual services for 20,000 deployed desktops/laptops, 8,500 mobile devices, service desk, endpoint technologies, and user experience at EPA HQ, regional offices, and lab locations nationwide.
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Digital Services

Leveraging emerging tech, like AI/ML, AIOps, and Cloud solutions, we boost automation and capabilities to enhance efficiencies cost-effectively.
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Cyber Security

Working closely with the EPA and additional contractors to make sure their environment is safe and available to their nearly 20,000 employees, both onsite and remote, providing and maintaining a secure, stable and effective end-user IT services.
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Data Analytics

We enhanced the SLA monthly and quarterly reporting dashboards to eliminate the need for manual reporting using excel spreadsheets. These enhancements for QSR data and SLAs eliminated allows the EPA to directly access quarterly data at any time.
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Mission Support Services

Our team continues to expand the use of CONNECT as an overall program and contract management tool that is available to GovCIO management, EPA stakeholders, and GSA/FedSIM to assist with onboarding, training, procurement, billing, tracking and more.
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Results

We ensure the efficient performance of our user community, consisting of 11,000 EPA users across nearly 30 locations, both on-site and remotely, enabling them to carry out their tasks effectively every day. The ability for us to implement a centralized PMO management toolset such as CONNECT enables GovCIO to provide reporting/forecasting efficiencies that many government agencies have not seen.

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