Configuration Manager #2643


  • Martinsburg, WV
  • Information Technology
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  • Acts as a coordinating liaison among customer management, operations teams, customer requestors, and vendor partner technical support personnel.
  • Participates in and occasionally leads conference calls with stakeholders of change requests.
  • Reviews change requests to ensure that all required documents, administrative information, and artifacts are included, complete, and accurate. Recommends action to the change requestor to remediate any deficiencies in these areas.
  • Screens change requests for technical accuracy to prevent unimplementable changes from being sent to the operations teams for technical review.
  • Sends change requests to appropriate operations teams for technical review. Collects comments from reviewers and returns the request to the change requestor if corrections are needed. Forwards technically and administratively accurate change requests to change approvers.
  • Provides support and information to change requestors during change request processes.
  • Supports operations teams and their processes by providing complete and accurate information about requested changes.
  • Performs follow-up actions on approved and implemented change requests to ensure all actions taken were documented correctly. Closes out completed change requests.
  • Identifies opportunities for change management process improvements and reports them to the Change Manager.
  • Records and reports change request statistics weekly to the Change Manager.
  • Works in an office or remote environment 40 hours per week, 8 hours per day, 5 days per week.
  • Other activities as directed by the Change Manager.

Skills, Experience, and Education

  • ITIL 4 Foundation certification within 6 months after date of hire.
  • Ability to pass a background check and maintain a federal-level public trust security clearance.
  • Understanding of fundamental network concepts including firewall configuration, ACLs, BPEs, Site to Site connections, Cloud Architecture, DNS, subnetting, RFC 1918, and frequently used ports and protocols.
  • Understanding of basic information security concepts such as Confidentiality, Integrity, and Availability
  • Experience with Microsoft Outlook, Microsoft Word, Microsoft Excel, and Microsoft Teams.
  • Technical writing and editing skill with high accuracy in grammar, spelling, and punctuation.

Desirable Skills, Experience, and Education

  • Industry certifications such as CAPM, PMP, CCNA R/S, CCDA, CompTIA Network+, CompTIA Security+, AWS Cloud Practitioner, and Microsoft Azure Fundamentals.
  • Experience with Service Now, Change Gear, and Microsoft SharePoint.
  • Knowledge of FISMA guidelines.


Mandatory Qualifications (Please list all Education, Certifications, Experience, Skills that are Required to get an interview. These mandatory qualifications should be non-negotiable based on your contract requirements)

  • Education / Experience: Bachelor’s degree in computer science, electronics engineering or other engineering or technical discipline is required with 0-2 yrs of experience.
  • Background Investigation: Must be able to pass and maintain a Tier 2S (MBI) Government background investigation

COVID Policy: New employees will be required to adhere to the Company’s and its clients’ COVID-19 safety procedures. In the event that the COVID-19 vaccination mandate for Federal Contractors is enforced, you must become fully vaccinated or request and be approved for an exemption. Employees working onsite at a client location must comply with our client’s COVID-19 requirements.

GovCIO is a team of professionals who want to make a difference. And that can only happen with a diverse, happy, and cared-for team. So, we prioritize your well-being, equity for all and look for ways to make work a better place for each of us every day.

We are an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, ethnicity, religious affiliation, gender, gender identity or expression, sexual orientation, national origin, or disability status.

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