Help Desk/Communication Focal Point #3868


  • QA-
  • Information Technology
  • Secret
  • On-site only
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GovCIO is currently hiring for a Help Desk (CFP). This position will be located in Qatar and will be an onsite position.


Provide client-level help desk support.  The contractor shall:

  1. Administer, maintain and load basic computer platform, software, firmware and hardware;
  2. Serve as the focal point for user issues and tracking;
  3. Be the first-level support for desktop and network issues;
  4. Escalate incidents that cannot be resolved to the NCC and then the NOSC;
  5. Perform help desk support services IAW CTOs, NOTAMs, SPIN-C, DOD, AF, CENTCOM, AFCENT and TO-site specific local policies and procedures;

Administer job control and ticket flow.


High School with 3 - 6 years (or commensurate experience)
Clearance Required: Secret

Required Skills and Experience:

  • IAT-II Certification

One or more of the following:

  • - MCSA-Windows Server 2012/2016 or newer or MCSA-SQL Server 2012/2014 or Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft Certified
  • - 3-5 years’ experience in:  design, maintenance, and operation of small to medium networks; administrating corporate or business' user accounts managing mail servers, printer servers, and web servers; systems management, monitoring and sustainment; hardware repair for servers, PCs, peripheral equipment; software installation, maintenance and sustainment; AND
  • - Experience in analyzing and troubleshooting military networks to include: Microsoft Windows Operating Systems; Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote); Microsoft Active Directory 2008/2012 or later version; Network server backup; DHCP, DNS, WINS, and domain controllers; BMC Remedy; hardware troubleshooting, installing, servicers, personal computers, and peripheral equipment; software installation, maintenance and sustainment; customer service and remote support

*Pending contract award


Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.


Posted Pay Range


The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Pay range: $37,150 - $57,046 Annually

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