GovCIO is currently hiring for IT Systems Administrator to provide IT support services for the Executive Office of the U.S. Attorneys and System Managers at U.S. Attorneys’ Offices in the Western District of Texas. This position will be located in San Antonio, TX and will be an onsite position.
Responsibilities
The technician is responsible for collecting information through customer conversations, accessing support tools, and additional support staff. Candidates should possess the ability to identify and elevate problems beyond the scope of their ability or responsibility.
Provide on-site assistance with hardware, software, firewalls and other IT equipment
Experience supporting Microsoft Office 365/Azure office automation environment
Address user tickets regarding hardware, software, and networking
Provide support for Microsoft technologies including Windows and Office
Walk customers through installing applications and computer peripherals
Assist clients with technology planning, IT project management, reporting and compliance
Record technical issues and solutions in logs
Ask targeted questions to diagnose problems
Customize desktop applications to meet user needs
Help create technical documentation and manuals
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Report customer feedback and potential product requests
Follow up with clients to ensure their systems are functional; provide verbal and written intermediate feedback; coordinate with senior IT staff personnel to develop final incident/ticket documentation
Travel Required
May also require support at remote locations at: Alpine, Del Rio, El Paso, Midland, and Pecos
Qualifications
Bachelor's with 5 -8 years (or commensurate experience)
Required Skills and Experience
Minimum of 2 years working as a Systems Administrator
Experience with assessment, prioritization, research, and resolution of incidents and requests regarding the use of application software products and infrastructure components.
Experience supporting Microsoft Office 365/Azure office automation environment
Experience working with Microsoft technologies including Windows and Office
Must have excellent oral and written communication skills
Clearance Required: Background Investigation
Preferred Skills and Experience
Microsoft Certifications ( i.e Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Fundamentals)
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
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