Project Manager (Remote) #8063

Overview

GovCIO is seeking a Project Manager to deliver customer-focused for a large and continually expanding federal program providing 24x7x365 Service Desk Operations Support. Responsibilities include working with program and operations leadership, account management, help desk engineers, and the customer to design and implement the full lifecycle of new requirements towards the overall program. You will contribute to a noble cause serving healthcare professionals’ and patients’ needs in a rapidly moving healthcare IT field.

The Project Manager will be capable of moving multiple initiatives forward productively in a dynamic and uncertain environment. This includes providing day to day project management by coordinating and aligning efforts across internal and external teams and stakeholders. In this role, you will drive the vision, define requirements, and take ownership of all project outcomes for customer and business-critical projects. You will work closely with the Manager, Program and Project Management to build, manage, and deliver ahead of schedule a large-scale Help Desk expansion plan. Your day-to-day responsibilities includes the design and execution of various projects and new scope tasks requested by leadership, account management, and the customer to maintain a successful and competitive Service Desk. This position is fully remote located within the United States.

SHIFT (in ET / EST):
8a – 430p, Monday - Friday

Responsibilities

• Define, scope, execute and track project plans with top-down oversight throughout entire execution to ensure the success of scope, budget, and timeline
• Manage relationships with project stakeholders, including internal and external clients, keeping stakeholders informed of progress, risks, and issues to manage expectations on all project requirements and deliverables
• Manage the work of sub-contractors to ensure on time & quality delivery
• Develop and update SharePoint content and sites and maintain permissions and access
• Work closely with internal and external engineering resources to create and implement plans for a new product or service rollouts, application releases/updates, migrations, and site stability/performance improvements
• Contribute to Service Desk Improvements by communicating observed gaps in team knowledge or processes. Work directly with operations management to map and execute project plans for mitigating common gaps and opportunities
• Manage expectations for the delivery of projects and escalating issues on deadlines as early as possible to enable appropriate corrective action to be taken
• Develop and maintain project documentation such as requirements, user stories, progress updates, goals, internal/external communication, and technical documentation
• Maintain and distribute recurring operational communications updates
• Coordinate monthly reporting activities and prepare, update and finalize monthly reporting for both internal and external leadership
• Create, track, maintain and report compliance metrics and KPI targets of all active projects
• Participate in and document project meetings and deliverables along with preparing, sending, and validating reporting deliverables both internally and to customers
• Provide positive representation and promote the benefits of implemented projects to gain user acceptance & adoption

Qualifications

Required Skills and Experience:

• Bachelor’s Degree in a related field of IT, Management, or Business Administration and 2-5 years of experience or equivalent customer account and/or project management experience
• 2+ years managing multiple concurrent projects. Additional relevant experience in lieu of degree will be accepted
• Experience with an enterprise-level and/or mid to large scale migration or integration project
• Demonstrated ability to manage the details of projects to drive them to fruition and against defined timelines. Experience with metrics-based project tracking and delivery projection
• Strong background in problem-solving, data analysis, risk mitigation planning, and decision making
• Excellent communication skills, ability to speak clearly, confidently, and comfortably with service desk engineers, project leadership, operations leadership, and, most importantly, the customer
• Ability to communicate effectively both verbally and in writing, including status reports, project summaries, scoping documents, lessons learned, and other project-related documentation. Able to communicate ideas in both technical and user-friendly language
• A clear vision of what determines a successful project for the customer
• History of consistently meeting or exceeding established individual performance objectives
• Calm and focused ability to handle high-pressure escalations, staffing challenges, customer expectations, and solve the root problems that generate out of the project plans and program
• Be a team player!
• Regular & reliable attendance is required

Clearance Required:

• Must be able to obtain and maintain a Public Trust Security Clearance.
• U.S. citizenship required. 

Preferred Skills and Experience 

• PMP or an equivalent program management certification
• ITIL Training or certification(s)
• Knowledge of federal government contracting practices
• Knowledge of applicable data privacy practices and laws

Professional Quality:

• • Strong work ethic and accountability
  • Effective time management and multitasking ability
  • Dependable, punctual, and customer-focused
  • Team-oriented with a collaborative mindset
  • Attention to detail and quality
  • Problem-solving and analytical thinking
  • Confident, calm, and clear communicator

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview

• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Pay range: $99,000 - $106,000 Annually