Quality & Documentation Specialist #8041

Overview

The Quality Assurance (QA) Lead will play a critical role in ensuring the accuracy, integrity, and completeness of digitized documents produced through a large-scale scanning and digitization effort. This is an operational quality assurance role focused on physical document scanning and digital imaging workflows - not software development, software testing, or IT quality engineering.

This 100% on-site role supports all business quality assurance activities after documents are scanned, validating scan output, identifying issues, correcting image defects, and collaborating closely with the Intake Lead and scanning vendor to strengthen processes and maintain compliance with digitization standards.

The ideal candidate brings hands-on experience with document digitization, exceptional attention to detail, strong analytical skills, and a demonstrated background in continuous process improvement.

This position is located in Jacksonville, FL 

Responsibilities

Quality Assurance & Review

•  Perform post-scan quality reviews of digital images to ensure accuracy, clarity, completeness, and adherence to digitization standards.
•  Validate document counts and confirm all images/pages have been captured accurately.
•  Identify and correct image defects (e.g., cropping issues, skew, resolution issues).
•  Conduct sampling reviews as required (e.g., 10% sampling or structured review thresholds).

Collaboration & Issue Resolution

•  Serve as the QA point of contact with the Intake Lead to rapidly resolve quality issues and drive continuous improvement.
•  Communicate defects, trends, and process gaps to relevant stakeholders.
•  Work closely with scanning vendors and operational teams to ensure high-quality output.

Process Improvement

•  Analyze recurring issues and work with operations and scanning teams to improve upstream scanning procedures and overall workflow efficiency.
•  Maintain and update documentation for quality procedures, workflows, and QC/QAR methods.

Reporting & Data Analysis

•  Ensure that data and reports provided to the client are accurate and timely.
•  Track quality metrics, defect types, and trends.
•  Provide data analysis and insights to support internal reporting and decision-making.

Operational Support

•  Prepare correspondence, reports, and presentations.
•  Track out-of-scope documents shipment and ensure all processes are followed correctly.
•  Serve as a point of contact for internal and external communications.
•  SOP/process documentation work and training on these processes. 

Qualifications

Required Qualifications

•  Bachelor's degree and 8+ years of experience supporting QA efforts (or commensurate experience).
•  Demonstrated experience with document digitization, scanning workflows, or digital imaging QA.
•  Strong attention to detail and accuracy.
•  Strong proficiency in Microsoft Excel (pivot tables, data validation, conditional formatting, trend analysis).
• Experience with process improvement methodologies or tools.
•  Ability to obtain a Public Trust clearance.
•  Excellent communication and collaboration skills.
•  100% on-site availability.
•  Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Microsoft Access or similar database applications.
•  Excellent organizational skills with the ability to manage competing priorities without sacrificing accuracy.
•  Self-directed with the ability to perform consistently with minimal supervision.
•  High school diploma or equivalent required; BS or equivalent experience preferred.
• We need someone who is extremely detail oriented as the primary characteristic

---

Preferred Qualifications

•  Experience with government digitization projects or QA frameworks.
•  Background in quality control for document imaging, including sampling reviews, image validation, and QC reporting processes.
•  Familiarity with scanning vendor management or technical troubleshooting of digital images.

---

Why This Role

You will work closely with the Intake leadership, gain exposure to federal contract operations, and contribute meaningfully to the success of a high-volume, fast-moving operational environment. Your accuracy, judgment, and reliability directly impact mission outcomes. We recognize sharp, dependable professionals and invest in their growth. If you want a role where your competence is visible and valued, apply today

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview

• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Pay range: $75,000 - $80,000 Annually