ServiceNow Administrator (Senior) #3555


  • US-Remote
  • Information Technology
  • Suitability/Public Trust
  • Fully remote
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GovCIO is currently hiring for a ServiceNow Lead Systems Administrator (Senior). This position will be a fully remote position.



  • Oversee administration of ServiceNow Platform (production and non-production) including monitoring, review and actions associated with ServiceNow
  • Provide in-depth knowledge of the platform system administration concepts for the overall platform ecosystem at the Department of Veterans Affairs (VA)
  • Proactively research future ServiceNow upgrades and versions to ensure that the impacts of upgrades and versions are known and that all key stakeholders are briefed on impending changes
  • Document configuration changes that are required and ensure that configuration changes are implemented timely, while facilitating communications across teams
  • Serve as a platform product owner for the maintenance and sustainment activities necessary to preserve the health of the instance
  • Prepare for  upgrades by researching new and evolving features
  • Ensure that the relevant stakeholders are briefed and propose training, if applicable
  • Review Release Notes and create test plans to ensure that current configurations are tested with upcoming upgrades and help resolve post-production deficiencies, if necessary
  • Maintain understanding of the schedule of ServiceNow patches to prepare and respond
  • Communicate with technical and non-technical customers by answering questions related to ServiceNow Platform
  • Understand the business context and how to translate business and functional requirements into a sustainable ServiceNow implementation through analysis, testing, training, and implementation
  • Complete other duties as assigned as a fully remote consultant



Required Skills and Experience

  • ServiceNow Certified Systems Administrator (CSA) 
  • Experience supporting ServiceNow in a large enterprise setting
  • Excellent knowledge of ServiceNow best practices and ongoing knowledge of the latest ServiceNow features and 5 years of experience in ITSM technology, specifically supporting the processes and administration of ServiceNow
  • Experience with ServiceNow forms, fields, views, lists, UI policy and actions
  • Strong understanding of ServiceNow module management and modification including the ability to troubleshoot ServiceNow ITSM functionality issues
  • Demonstrated experience in the technical administration and implementation of ServiceNow ITSM management and administration, cloning & upgrade best practices
  • Experience working in a DevOps environment
  • Knowledge of and experience with web technologies, including JavaScript, HTML, XML and Web Services
  • Excellent technical documentation and reporting skills
  • Effective written and oral communication skills


Preferred Skills and Experience

  • Bachelor's degree in Computer Science, Information Systems, or a related degree (or commensurate experience)
  • PMI-Agile Certified Practitioner certification or equivalent experience
  • Advanced ServiceNow Certifications 
  • Certified System Administrator 


Clearance Required: Ability to obtain and maintain a VA clearance

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.


Posted Pay Range


The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Pay range: $110,000 - $125,000 Annually

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