Technical Writer #2884

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  • Information Technology
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GovCIO is a team of transformers—people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation governmental operations that improve the citizen experience every day.

But we can’t do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We’re changing the face of I.T. – from our diverse staff to the end-products we develop. And we’re excited to expand our team. Are you ready to be a transformer?

 

Responsibilities

GCIO is seeking a candidate for the position of Technical Writer to support a contract for the Department of Homeland Security (DHS) United States Citizenship and Immigration Services (USCIS). The Technical Writer will be responsible for development of multiple project-level communications artifacts, including stakeholder reports, emails, and meeting minutes. The candidate will also assist in the development of strategies to obtain, organize, and disseminate information to project team members and key stakeholders through clear and effective communication channels.

Responsibilities

  • Ability to deliver high-quality documentation paying attention to detail
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Excellent written skills in English
  • Strong working knowledge of Microsoft Office
  • Basic familiarity with the SDLC and software development
  • Research, write, edit and proofread complex technical data
  • Create, maintain and update manuals, procedures, specifications and other documents
  • Evaluate and recommend revisions to standards and guidelines.
  • Provide writing, editing, and design support to other team members
  • Ability to review technical documentation for quality assurance
  • Ability to make documentation 508-compliant
  • Conduct communications gap analysis to determine strengths of current approaches and identify opportunities for improvement 
  • Develop and maintain project-level communications processes, tools, and resources, leveraging best practices for communications across the portfolio 
  • Assist in the enhancement of current communications strategies
  • Ensure all communications are in support of portfolio and project objectives and are consistent across delivery channels and stakeholders
  • Work in partnership with the customer communications teams to ensure branding and style guidelines are maintained
  • Leverage communications methods to identify trends throughout the communications lifecycle 
  • Possess strong analytical skills required to proactively research information and begin compiling initial responses to ad-hoc data calls
  • Thorough ability to navigate MS PowerPoint, including shortcuts and animations
  • Understanding of information design and creative storytelling within a presentation format
  • Proactive approach to problem-solving and collaboration with a team
  • Ability to find, create, and build graphics, such as icons (manipulate and retouch, as needed)
  • Experience in integrating multimedia elements using various software
  • Exceptional attention to detail and an eye for visual consistency and formatting, with emphasis on accuracy, speed, and quality

Qualifications

 

Required Skills and Experience

 

  • Education Requirements: Bachelor’s Degree 
  • Years of Experienced Required: 2+
  • US Citizenship
  • Ability to attain DHS Suitability (active suitability is a plus)
  • Excellent written and oral communication skills
  • Good decision-making and interpersonal skills
  • Excellent time management skills and ability to multi-task and prioritize work

Preferred Skills and Experience

  • Understanding of Agile and DevOps framework (desired)

 

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COVID Policy: New employees will be required to adhere to the Company’s and its clients’ COVID-19 safety procedures. In the event that the COVID-19 vaccination mandate for Federal Contractors is enforced, you must become fully vaccinated or request and be approved for an exemption. Employees working onsite at a client location must comply with our client’s COVID-19 requirements.

 

GovCIO is a team of professionals who want to make a difference. And that can only happen with a diverse, happy, and cared-for team. So, we prioritize your well-being, equity for all and look for ways to make work a better place for each of us every day.

 

We are an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, ethnicity, religious affiliation, gender, gender identity or expression, sexual orientation, national origin, or disability status.

Compensation Range (In compliance with Colorado's Equal Pay for Equal Work Act for remote or positions located in CO)

$60,000 - $80,000

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