Providing SOCOM with Dynamic Telecom Services

  • Case Study
  • Cloud Services
  • National Security

Background

The Project Manager, Defense Communications and Army Transmission Systems (PM DCATS) oversees the acquisition, installation, and support of worldwide telecommunications systems and interoperable operations centers. These systems include satellite and telecommunications equipment used by military departments (MILDEPs) and special users to transmit data, voice, and visual information throughout the world. In addition, PL DWTS/PM DCATS provides technical expertise to the Departments of State and Homeland Security, and other government agencies to support global telecommunications capabilities.

As the PM DCATS mission evolves and adapts to an ever-changing international, political, and geo-economic climate, effective engineering and network communications remains a critical enabler of the mission.

To this end, the Global Command Terrestrial Communications IV (GCTC) program provides forward-deployed worldwide U.S. Special Operations Command (SOCOM) end-users with “cradle to grave” support for IT, mission, and command, control, computer, communications, and intelligence (C4I) systems, as well as system interfaces with other technologies and ancillary equipment, to meet real-world mission requirements.

Understanding the Need

The GCTC mission required an industry partner with deep program and customer knowledge to deliver agile, responsive solutions that meet the dynamic needs of SOCOM’s information network communications systems across geographically dispersed operations.

These solutions had to rapidly adapt to changing demands (the right information), where needed (the right place), and when needed (the right time), all while completely protecting information from interception and exploitation.

As the PM DCATS mission changed and GCTC requirements evolved, its industry partner also needed to have the flexibility and skills to support new mission needs without introducing risk or causing service disruption.

99.9%
Availability maintained for USSOCOM’s satellite network.
2400
Service desk requests resolved per month.
25
Classified and unclassified comms. networks supported.

Our Solution

Since 2012, GovCIO (formerly Salient CRGT) has enabled SOCOM to meet today’s demands while preparing for tomorrow’s challenges by delivering full lifecycle global engineering, infrastructure, network communications system support for USSOCOM data, voice, SATCOM, and video systems. We provide 24x7x365 tactical systems support, including engineering, infrastructure, cyber security, and operations and maintenance (O&M), on over 25 classified and unclassified worldwide communications networks for the U.S. Army, Navy, Air Force, Marine Corps, and partner nations across the U.S., Southwest Asia, Europe, and Africa.

IT Infrastructure And Network Engineering Services

Software Engineering

IT Service Desk Support

Cyber Security

Results

GovCIO’s staff of 120, which includes TS/SCI cleared personnel, is highly skilled to meet all SOCOM’s needs. We maintain the latest IT certifications, such as CCIE, CCNP, MCSE, NetApp certifications, A/V and Integrated Experience Association (AVIXA) Certified Technology Specialist (CTS), and BICSI.

Collectively, this enables us to successfully support 300+ servers, 30,000+ laptops/desktops, eight OCONUS datacenters, 200+ crypto devices, 5,000 routers and switches, 25 SIPRNET/ NIPRNET /TS /SCI /coalition partner classified networks, and over 10,000 users/workstations across the various OCONUS locations. Our AV/VTC team supports 4000 VTCs monthly and at any given time our engineering team supports at least 10 special projects/15 subprojects.

Our expertise in exploiting technical advancements and developing new IT concepts has significantly improved enterprise network and system support at CONUS and OCONUS locations across more than 40 permanent, mobile, airborne, and waterborne sites. For instance, our team:

  • Updated an enterprise SATCOM communication network. Within 30 days we designed an improved enterprise network architecture. Within 90 days we deployed additional terminals and implemented new commercial modems that took advantage of available military frequencies to provide additional communication throughput with minimal long-term costs.
  • Uses a lab to replicate installation site conditions and conduct operational stress testing for complex integration efforts, resulting in a 30% reduction of on-site installation time and ensuring 100% integration and installation success.
  • Successfully responds to an average of 2,400 requests per month.
  • Ensures continuous support for services and coverage mands and maintaining 99.99+% uptime.
  • Uses Agile management practices to execute all development activities, increasing productivity by 25% while reducing time to respond by 50%.
  • Migrated all applications and services to the cloud, allowing the program to replicate the entire enterprise within 10 minutes. GCTC cloud services give our engineers the ability extend services to remote areas and closer to geographically dispersed customers.
  • Established and maintain an integrated supply chain system in Iraq and Afghanistan to provide rapid response for maintenance support requirements for assets in theater.